重塑績效評估

????一成不變的人力資源軟件到了需要變革的時候了。過去一年，企業軟件巨頭IBM、甲骨文（Oracle）和SAP共耗資約60億美元收購招聘及薪酬軟件開發商。而Salesforce最新推出的Work.com產品能幫助經理和員工們有效記錄目標。Salesforce社交軟件部常務副總裁約翰?武基稱：“絕大部分績效管理系統都是緊緊圍繞HR準則打造的，但它們實際上并不能確保員工有效工作?！睘榱私鉀Q這一問題，新一代軟件將依托于網絡、而且會天然整合社交網絡。它能給予員工實物和虛擬兩種獎勵。要問最大的變化是什么？那就是，全年績效考評活動變成了真正的全年活動。（客戶們一般按月訂購此類服務，而不是一次性購買。）這些花里胡哨的東西到底能不能提高生產效率？我們將拭目以待。

????老任務，新希望

????年度績效考評將得到保留。但經理和員工們現在有許多新的工具來記錄、獎勵進步。

????全年目標：現在，員工們無需在年底時倉促設定目標，而是可以根據項目需要和自己的團隊一起定期制定目標。

????虛擬獎項：就像童子軍有榮譽勛章一樣，經理可以向員工頒發“交易筆數最多”或“發貨量（最大）”等獎項，還可以把這些榮譽發布到自己的個人簡介上。

????快速反饋：相比于之前需要登陸繁瑣的HR軟件，用戶如今可以在普通程序中提出和接收反饋信息，例如在網站上提交評論。

????實物獎勵：傳統的獎勵方法有了新變化。例如，Salesforce就和亞馬遜（Amazon）合作，向績效優秀的員工發放禮品卡。

????狀態更新：想想Facebook的狀態更新。不過這里不是每天更新個人心得和搞笑照片，相反，員工們可以從經理和同事那里獲得反饋信息。

????譯者：項航

????Stodgy human resources software is getting a reboot. Over the past year enterprise giants IBM (IBM), Oracle (ORCL), and SAP (SAP) have collectively shelled out some $6 billion to acquire companies that make recruitment and compensation tools.Salesforce's new Work.com product lets managers and employees track their goals. "Most performance-management systems are built around a framework that's all about HR compliance," says John Wookey, Salesforce's executive VP of social apps. "But they haven't solved how to actually get people to work on the right things." To fix that, a new generation of software is web-based and, naturally, incorporates social networking. It also rewards employees with prizes both real and virtual. The biggest change? The annual performance review process becomes a year-round activity. (Clients typically pay a monthly subscription for such services, instead of a one-time price.) Whether all the bells and whistles could actually hurt productivity, rather than improve it, remains to be seen.

????Old task, new hope

????The annual performance review will live on. But managers and employees now have a slew of new tools to chart and reward workers' progress.

????Year-round goals: Instead of scrambling to come up with goals at the end of the year, workers can create them with their teams on a rolling basis as projects dictate.

????Virtual rewards: The adult equivalent of scout merit badges. Managers can create awards such as "most deals closed" or "products shipped," posting them to an employee's profile.

????Quicker feedback: Instead of logging in to cumbersome HR software, users give and receive feedback inside the applications they use every day, like posting a comment on a website.

????Real rewards: The old spot bonus is being reimagined. Salesforce (CRM), for instance, partners with Amazon (AMZN) to reward high-performing employees with gift cards.

????Status updates: Think Facebook's (FB) status updates. But instead of posting daily musings or funny photos, employees can request feedback from their managers and peers.