美國車企祖傳8宗罪

2.銷售亂收費

還記得以前那段糟糕的日子嗎？那時候新車買主結賬時必須為一些隱匿的費用埋單，或是被迫買些根本不需要的售后配件，比如防污座套之類。現在一個位于俄亥俄州代頓市的經銷商集團似乎又故伎重演了。據《汽車新聞》報道稱，杰夫?施密特汽車集團(Jeff Schmitt Auto Group)被控采用“五指成交法”（five-finger close，一種用來推動迅速成交的銷售策略——譯注）掩蓋銷售合同中的額外收費，還對金融行業客戶表示他們必須購買防銹服務合同及其他昂貴的配件。集團所有人杰夫?施密特表示“只有很少的客戶”可能權利受到了侵害，但這家公司的這類行為已經引起了俄亥俄州首席檢察官辦公室的高度關注。

2. Fleecing the customer

Remember the bad old days when new car buyers got hit with hidden fees at closings or were coerced into after-market products they didn't need like fabric stain coatings? Well, a dealer group in Dayton, Ohio seems to have revived the practice. According to Automotive News, the Jeff Schmitt Auto Group has been accused of using a "five-finger close" to cover up extra charges on sales contracts and telling finance customers that they were required to buy rust-proofing, service contracts, and other expensive add-ons. Owner Jeff Schmitt says only "a very small number of customers" may have been aggrieved, but his company's activities have caught the attention of the Ohio attorney general's office.