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          企業(yè)利用人工智能招聘,但求職者很反感

          Emma Burleigh
          2025-08-05

          求職者表示,他們寧愿冒著失業(yè)的風(fēng)險(xiǎn),也不愿與另一個機(jī)器人對話。

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          求職者向《財(cái)富》雜志透露,他們堅(jiān)決拒絕參加人工智能面試,稱此類面試缺乏人情味,是公司文化欠佳的警示信號。圖片來源:FG Trade / Getty Images

          ? 人工智能正在取代招聘經(jīng)理進(jìn)行工作面試,卻遭到了求職者的抵制。專業(yè)人士告訴《財(cái)富》雜志,即便處于失業(yè)境地,他們也拒絕與機(jī)器人進(jìn)行通話交流,稱這是“額外的侮辱”,也是公司文化欠佳的警示信號。然而,面臨人手短缺困境的人力資源團(tuán)隊(duì)則表示,這是應(yīng)對數(shù)千名求職者的唯一辦法。

          下次當(dāng)你穿戴整齊,坐下來參加期待已久的求職面試時,電話那端可能并沒有真人。相反,如今求職者加入Zoom會議后,迎接他們的可能是人工智能面試官。求職者告訴《財(cái)富》雜志,當(dāng)這些沒有面容、聲音機(jī)械的機(jī)器人加入通話時,他們要么感到困惑,要么覺得好奇,要么直接陷入沮喪情緒之中。

          “如今找工作本就讓人倍感挫敗、心力交瘁,再讓自己承受這種額外的侮辱,實(shí)在是難以接受,”擁有豐富寫作和編輯經(jīng)驗(yàn)、已求職三個月的黛布拉·博查特(Debra Borchardt)告訴《財(cái)富》雜志。“幾分鐘之內(nèi),我就覺得‘我不喜歡這樣。這太糟糕了。’起初一切還算正常……然后進(jìn)入了實(shí)際面試流程,這時就有點(diǎn)詭異了。”

          人工智能面試官只是招聘流程因先進(jìn)技術(shù)而發(fā)生顛覆性變革的最新體現(xiàn)。隨著人力資源團(tuán)隊(duì)人員減少,招聘經(jīng)理需要為一個職位篩選數(shù)千名求職者,他們開始利用人工智能優(yōu)化工作流程——篩選出優(yōu)秀求職者、安排候選人面試、自動發(fā)送后續(xù)流程通知。對中層管理者而言,人工智能面試官或許是福音,但求職者卻將其視為激烈求職過程中的又一障礙。

          部分求職者的體驗(yàn)極差,以至于他們發(fā)誓再也不參加人工智能主導(dǎo)的面試。求職者告訴《財(cái)富》雜志,人工智能面試官讓他們感到不受重視,以至于他們寧愿放棄潛在的工作機(jī)會。他們認(rèn)為,如果公司老板都抽不出時間親自面試,那這家公司的文化必然差強(qiáng)人意。但人力資源專家卻持相反觀點(diǎn):鑒于人工智能面試官能為招聘經(jīng)理節(jié)省首輪電話面試的時間,后續(xù)人類招聘人員便能有更充裕的時間與求職者展開深度交流。

          求職者和人力資源部門對這項(xiàng)技術(shù)的看法存在明顯分歧,但有一個事實(shí)是確定的——人工智能面試官不會消失。

          “事實(shí)是,如果你想得到一份工作,就必須經(jīng)歷這一流程,”專門提供人工智能面試官服務(wù)的Braintrust公司首席執(zhí)行官兼創(chuàng)始人亞當(dāng)·杰克遜(Adam Jackson)告訴《財(cái)富》雜志。“倘若大部分求職者完全拒絕這種面試方式,我們的客戶便不會覺得這款工具實(shí)用……它也將長期表現(xiàn)欠佳。但我們并未看到這種情況——我們看到的情況恰恰相反。”

          求職者在規(guī)避人工智能面試官

          在社交媒體平臺上,求職者們紛紛講述自己與人工智能面試官打交道的經(jīng)歷:描述機(jī)器人會出現(xiàn)“幻覺”、不停地重復(fù)問題,稱這種機(jī)械式對話尷尬至極,或表示這比和真人面試輕松多了。盡管招聘經(jīng)理們對人工智能面試官青睞有加,但求職者們目前尚未完全接受這一理念。

          56歲的技術(shù)作家艾倫·勞施(Allen Rausch)曾在亞馬遜(Amazon)和Electronic Arts工作,自被InvestCloud解雇以來,已求職兩個月。在尋找新工作的過程中,他首次遇到了人工智能面試官,這讓他“大為震驚”——更遑論在三個不同的工作面試?yán)锒寂龅搅诉@種情況。每次面試時長可達(dá)25分鐘,面試界面呈現(xiàn)的是女性卡通形象,還配有女性聲音。面試內(nèi)容涉及基礎(chǔ)職業(yè)問題,包括根據(jù)簡歷提問及介紹崗位詳情,但卻無法回答他關(guān)于公司或文化方面的任何問題。

          勞施稱,唯有在不考察寫作能力,且確保后續(xù)流程中能夠與人類面試官展開互動的前提下,他才愿意接受更多人工智能面試。

          “考慮到我大部分基礎(chǔ)申請收到的回復(fù)比例,我認(rèn)為很多人工智能面試都是在浪費(fèi)時間,”他告訴《財(cái)富》雜志。“我可能希望得到某種保證,比如‘嘿,我們這么做只是為了收集初步信息,之后會安排人類面試官對你進(jìn)行面試。’”

          盡管勞施忍受了多次人工智能面試,但博查特一次都沒能堅(jiān)持下來。這位64歲的編輯專業(yè)人士表示,當(dāng)機(jī)器人面試官只是逐字逐句念她的簡歷,要求她重復(fù)在每家公司的工作經(jīng)歷時,局面便急轉(zhuǎn)直下。那次通話毫無人情味,令人煩躁,在博查特看來,這簡直是一種敷衍。她在不到10分鐘的時候就結(jié)束了面試。

          “大概到第三個問題時,我就想‘我受夠了’,直接點(diǎn)了退出,”她說。“我才不會坐在那兒跟一臺機(jī)器聊30分鐘……如果一家公司的人力資源人員都抽不出時間跟我聊聊,那我也不想為這樣的公司工作。”

          亞歷克斯·科布(Alex Cobb)目前在英國能源公司墨菲集團(tuán)(Murphy Group)工作,幾個月前在尋找新工作時也遇到過人工智能面試官。盡管他理解人力資源部門需要篩選大量申請材料,但他認(rèn)為人工智能面試官“怪異”且最終無法全面評估人類求職者。那次經(jīng)歷讓他感到不快,以至于科布在可預(yù)見的未來都不會參與任何由人工智能主導(dǎo)的面試。

          “倘若我通過查看公司評論或招聘流程得知面試環(huán)節(jié)將使用人工智能,我是不會浪費(fèi)時間的,因?yàn)槲矣X得這更多是出于削減成本的考量,”科布對《財(cái)富》雜志表示。“這讓我覺得他們并不重視我的學(xué)習(xí)與發(fā)展,也讓我對公司的文化產(chǎn)生質(zhì)疑——他們會不會因?yàn)榘l(fā)現(xiàn)機(jī)器人已經(jīng)能夠承擔(dān)招聘工作,就打算裁員?他們還會將哪些工作外包給機(jī)器人?”

          人工智能面試官是壓力山大的招聘經(jīng)理的救星

          盡管許多求職者正避開人工智能面試,但招聘經(jīng)理們卻欣然接受這一技術(shù)。這在很大程度上是出于必要。

          “由于人工智能能簡化大規(guī)模招聘流程,所以在早期篩選中變得越來越常見。”Indeed職場趨勢編輯普里亞·拉托德(Priya Rathod)告訴《財(cái)富》雜志。“它們可謂無處不在。在客服、零售或初級技術(shù)崗位等大規(guī)模招聘中,我們看到這種趨勢越來越明顯……它正承擔(dān)著眾多雇主所需的初始篩選工作,進(jìn)而提高效率、節(jié)省時間。”

          需要指出的是,并非所有人工智能面試官都相同——市場上的人工智能面試官種類繁多。接受《財(cái)富》雜志采訪的求職者描述的是那些聲音單調(diào)機(jī)械、頭像怪異的女性化虛擬形象面試官。但有些人工智能面試官,比如Braintrust公司開發(fā)的,采用的是無面部特征的機(jī)器人形象,聲音聽起來更為自然。該公司首席執(zhí)行官表示,使用該技術(shù)的求職者總體上對體驗(yàn)感到滿意,招聘經(jīng)理客戶也對此充滿熱情。

          不過,杰克遜承認(rèn),盡管人工智能面試官對人力資源團(tuán)隊(duì)而言具有革命性意義,但它仍存在局限性。

          “它會完成100場面試,然后把最優(yōu)秀的10位候選人推薦給招聘經(jīng)理,之后由人類接手,”他說道。“在客觀技能評估方面,人工智能表現(xiàn)卓越——我甚至覺得它比人類做得還要出色。然而,當(dāng)涉及文化契合度評估時,我絕不會嘗試讓人工智能來承擔(dān)這一任務(wù)。”(財(cái)富中文網(wǎng))

          譯者:中慧言-王芳

          ? 人工智能正在取代招聘經(jīng)理進(jìn)行工作面試,卻遭到了求職者的抵制。專業(yè)人士告訴《財(cái)富》雜志,即便處于失業(yè)境地,他們也拒絕與機(jī)器人進(jìn)行通話交流,稱這是“額外的侮辱”,也是公司文化欠佳的警示信號。然而,面臨人手短缺困境的人力資源團(tuán)隊(duì)則表示,這是應(yīng)對數(shù)千名求職者的唯一辦法。

          下次當(dāng)你穿戴整齊,坐下來參加期待已久的求職面試時,電話那端可能并沒有真人。相反,如今求職者加入Zoom會議后,迎接他們的可能是人工智能面試官。求職者告訴《財(cái)富》雜志,當(dāng)這些沒有面容、聲音機(jī)械的機(jī)器人加入通話時,他們要么感到困惑,要么覺得好奇,要么直接陷入沮喪情緒之中。

          “如今找工作本就讓人倍感挫敗、心力交瘁,再讓自己承受這種額外的侮辱,實(shí)在是難以接受,”擁有豐富寫作和編輯經(jīng)驗(yàn)、已求職三個月的黛布拉·博查特(Debra Borchardt)告訴《財(cái)富》雜志。“幾分鐘之內(nèi),我就覺得‘我不喜歡這樣。這太糟糕了。’起初一切還算正常……然后進(jìn)入了實(shí)際面試流程,這時就有點(diǎn)詭異了。”

          人工智能面試官只是招聘流程因先進(jìn)技術(shù)而發(fā)生顛覆性變革的最新體現(xiàn)。隨著人力資源團(tuán)隊(duì)人員減少,招聘經(jīng)理需要為一個職位篩選數(shù)千名求職者,他們開始利用人工智能優(yōu)化工作流程——篩選出優(yōu)秀求職者、安排候選人面試、自動發(fā)送后續(xù)流程通知。對中層管理者而言,人工智能面試官或許是福音,但求職者卻將其視為激烈求職過程中的又一障礙。

          部分求職者的體驗(yàn)極差,以至于他們發(fā)誓再也不參加人工智能主導(dǎo)的面試。求職者告訴《財(cái)富》雜志,人工智能面試官讓他們感到不受重視,以至于他們寧愿放棄潛在的工作機(jī)會。他們認(rèn)為,如果公司老板都抽不出時間親自面試,那這家公司的文化必然差強(qiáng)人意。但人力資源專家卻持相反觀點(diǎn):鑒于人工智能面試官能為招聘經(jīng)理節(jié)省首輪電話面試的時間,后續(xù)人類招聘人員便能有更充裕的時間與求職者展開深度交流。

          求職者和人力資源部門對這項(xiàng)技術(shù)的看法存在明顯分歧,但有一個事實(shí)是確定的——人工智能面試官不會消失。

          “事實(shí)是,如果你想得到一份工作,就必須經(jīng)歷這一流程,”專門提供人工智能面試官服務(wù)的Braintrust公司首席執(zhí)行官兼創(chuàng)始人亞當(dāng)·杰克遜(Adam Jackson)告訴《財(cái)富》雜志。“倘若大部分求職者完全拒絕這種面試方式,我們的客戶便不會覺得這款工具實(shí)用……它也將長期表現(xiàn)欠佳。但我們并未看到這種情況——我們看到的情況恰恰相反。”

          求職者在規(guī)避人工智能面試官

          在社交媒體平臺上,求職者們紛紛講述自己與人工智能面試官打交道的經(jīng)歷:描述機(jī)器人會出現(xiàn)“幻覺”、不停地重復(fù)問題,稱這種機(jī)械式對話尷尬至極,或表示這比和真人面試輕松多了。盡管招聘經(jīng)理們對人工智能面試官青睞有加,但求職者們目前尚未完全接受這一理念。

          56歲的技術(shù)作家艾倫·勞施(Allen Rausch)曾在亞馬遜(Amazon)和Electronic Arts工作,自被InvestCloud解雇以來,已求職兩個月。在尋找新工作的過程中,他首次遇到了人工智能面試官,這讓他“大為震驚”——更遑論在三個不同的工作面試?yán)锒寂龅搅诉@種情況。每次面試時長可達(dá)25分鐘,面試界面呈現(xiàn)的是女性卡通形象,還配有女性聲音。面試內(nèi)容涉及基礎(chǔ)職業(yè)問題,包括根據(jù)簡歷提問及介紹崗位詳情,但卻無法回答他關(guān)于公司或文化方面的任何問題。

          勞施稱,唯有在不考察寫作能力,且確保后續(xù)流程中能夠與人類面試官展開互動的前提下,他才愿意接受更多人工智能面試。

          “考慮到我大部分基礎(chǔ)申請收到的回復(fù)比例,我認(rèn)為很多人工智能面試都是在浪費(fèi)時間,”他告訴《財(cái)富》雜志。“我可能希望得到某種保證,比如‘嘿,我們這么做只是為了收集初步信息,之后會安排人類面試官對你進(jìn)行面試。’”

          盡管勞施忍受了多次人工智能面試,但博查特一次都沒能堅(jiān)持下來。這位64歲的編輯專業(yè)人士表示,當(dāng)機(jī)器人面試官只是逐字逐句念她的簡歷,要求她重復(fù)在每家公司的工作經(jīng)歷時,局面便急轉(zhuǎn)直下。那次通話毫無人情味,令人煩躁,在博查特看來,這簡直是一種敷衍。她在不到10分鐘的時候就結(jié)束了面試。

          “大概到第三個問題時,我就想‘我受夠了’,直接點(diǎn)了退出,”她說。“我才不會坐在那兒跟一臺機(jī)器聊30分鐘……如果一家公司的人力資源人員都抽不出時間跟我聊聊,那我也不想為這樣的公司工作。”

          亞歷克斯·科布(Alex Cobb)目前在英國能源公司墨菲集團(tuán)(Murphy Group)工作,幾個月前在尋找新工作時也遇到過人工智能面試官。盡管他理解人力資源部門需要篩選大量申請材料,但他認(rèn)為人工智能面試官“怪異”且最終無法全面評估人類求職者。那次經(jīng)歷讓他感到不快,以至于科布在可預(yù)見的未來都不會參與任何由人工智能主導(dǎo)的面試。

          “倘若我通過查看公司評論或招聘流程得知面試環(huán)節(jié)將使用人工智能,我是不會浪費(fèi)時間的,因?yàn)槲矣X得這更多是出于削減成本的考量,”科布對《財(cái)富》雜志表示。“這讓我覺得他們并不重視我的學(xué)習(xí)與發(fā)展,也讓我對公司的文化產(chǎn)生質(zhì)疑——他們會不會因?yàn)榘l(fā)現(xiàn)機(jī)器人已經(jīng)能夠承擔(dān)招聘工作,就打算裁員?他們還會將哪些工作外包給機(jī)器人?”

          人工智能面試官是壓力山大的招聘經(jīng)理的救星

          盡管許多求職者正避開人工智能面試,但招聘經(jīng)理們卻欣然接受這一技術(shù)。這在很大程度上是出于必要。

          “由于人工智能能簡化大規(guī)模招聘流程,所以在早期篩選中變得越來越常見。”Indeed職場趨勢編輯普里亞·拉托德(Priya Rathod)告訴《財(cái)富》雜志。“它們可謂無處不在。在客服、零售或初級技術(shù)崗位等大規(guī)模招聘中,我們看到這種趨勢越來越明顯……它正承擔(dān)著眾多雇主所需的初始篩選工作,進(jìn)而提高效率、節(jié)省時間。”

          需要指出的是,并非所有人工智能面試官都相同——市場上的人工智能面試官種類繁多。接受《財(cái)富》雜志采訪的求職者描述的是那些聲音單調(diào)機(jī)械、頭像怪異的女性化虛擬形象面試官。但有些人工智能面試官,比如Braintrust公司開發(fā)的,采用的是無面部特征的機(jī)器人形象,聲音聽起來更為自然。該公司首席執(zhí)行官表示,使用該技術(shù)的求職者總體上對體驗(yàn)感到滿意,招聘經(jīng)理客戶也對此充滿熱情。

          不過,杰克遜承認(rèn),盡管人工智能面試官對人力資源團(tuán)隊(duì)而言具有革命性意義,但它仍存在局限性。

          “它會完成100場面試,然后把最優(yōu)秀的10位候選人推薦給招聘經(jīng)理,之后由人類接手,”他說道。“在客觀技能評估方面,人工智能表現(xiàn)卓越——我甚至覺得它比人類做得還要出色。然而,當(dāng)涉及文化契合度評估時,我絕不會嘗試讓人工智能來承擔(dān)這一任務(wù)。”(財(cái)富中文網(wǎng))

          譯者:中慧言-王芳

          ? AI is replacing human hiring managers in job interviews—and candidates are pushing back. Despite being unemployed, professionals told Fortune they’re refusing to take calls with bots, calling it an “added indignity” and a red flag for company culture. Still, stretched-thin HR teams say it’s the only way to handle thousands of applicants.

          The next time you get buttoned-up and sit down for a long-awaited job interview, you might not find a human on the other end of the call. Instead, job-hunters are now joining Zoom meetings only to be greeted by AI interviewers. Candidates tell Fortune they’re either confused, intrigued, or straight-up dejected when the robotic, faceless bots join the calls.

          “Looking for a job right now is so demoralizing and soul-sucking, that to submit yourself to that added indignity is just a step too far,” Debra Borchardt, a seasoned writer and editor who has been on the job-hunt for three months, tells Fortune. “Within minutes, I was like, ‘I don’t like this. This is awful.’ It started out normal…Then it went into the actual process of the interview, and that’s when it got a little weird.”

          AI interviewers are only the newest change to the hiring process that has been upended by the advanced technology. With HR teams dwindling and hiring managers tasked to review thousands of applicants for a single role, they’re optimizing their jobs by using AI to filter top applicants, schedule candidate interviews, and automate correspondence about next steps in the process. AI interviewers may be a god-send for middle-managers, but job-seekers see them as only another hurdle in the intense hunt for work.

          The experience for some job-hunters has been so poor that they’re swearing off interviews conducted by AI altogether. Candidates tell Fortune that AI interviewers make them feel unappreciated to the point where they’d rather skip out on potential job opportunities, reasoning the company’s culture can’t be great if human bosses won’t make the time to interview them. But HR experts argue the opposite; since AI interviewers can help hiring managers save time in first-round calls, the humans have more time to have more meaningful conversations with applicants down the line.

          Job-seekers and HR are starkly divided on how they feel about the tech, but one thing is fact—AI interviewers aren’t going anywhere.

          “The truth is, if you want a job, you’re gonna go through this thing,” Adam Jackson, CEO and founder of Braintrust, a company that distributes AI interviewers, tells Fortune. “If there were a large portion of the job-seeking community that were wholesale rejecting this, our clients wouldn’t find the tool useful… This thing would be chronically underperforming for our clients. And we’re just not seeing that—we’re seeing the opposite.”

          Job-seekers are dodging AI interviewers

          Social media has been exploding with job-seekers detailing their AI interviewer experiences: describing bots hallucinating and repeating questions on end, calling the robotic conversations awkward, or saying it’s less nerve-wracking than talking to a human. Despite how much hiring managers love AI interviewers, job-seekers aren’t sold on the idea just yet.

          Allen Rausch, a 56-year-old technical writer who has worked at Amazon and Electronic Arts, has been on the job hunt for two months since getting laid off from his previous role at InvestCloud. In looking for new opportunities, he was “startled” to run into AI interviewers for the first time—let alone on three occasions for separate jobs. All of the meetings would last up to 25 minutes, and featured woman-like cartoons with female voices. It asked basic career questions, running through his resume and details about the job opening, but couldn’t answer any of his questions on the company or culture.

          Rausch says he’s only open to doing more AI interviews if they don’t test his writing skills, and if human connection is guaranteed at some point later in the process.

          “Given the percentage of responses that I’m getting to just basic applications, I think a lot of AI interviews are wasting my time,” he tells Fortune. “I would probably want some sort of a guarantee that, ‘Hey, we’re doing this just to gather initial information, and we are going to interview you with a human being [later].’”

          While Rausch withstood multiple AI interviews, Borchardt couldn’t even sit through a single one. The 64-year-old editorial professional says things went downhill when the robotic interviewer simply ran through her resume, asking her to repeat all of her work experiences at each company listed. The call was impersonal, irritating, and to Borchardt, quite lazy. She ended the interview in less than 10 minutes.

          “After about the third question, I was like, ‘I’m done.’ I just clicked exit,” she says. “I’m not going to sit here for 30 minutes and talk to a machine… I don’t want to work for a company if the HR person can’t even spend the time to talk to me.”

          Alex Cobb, a professional now working at U.K. energy company Murphy Group, also encountered an AI interviewer several months ago searching for a new role. While he’s sympathetic towards how many applications HR has to sift through, he finds AI interviewers to be “weird” and ultimately ineffective in fully assessing human applicants. The experience put a bad taste in his mouth, to the point where Cobb won’t pursue any AI-proctored interviews in the foreseeable future.

          “If I know from looking at company reviews or the hiring process that I will be using AI interviewing, I will just not waste my time, because I feel like it’s a cost-saving exercise more than anything,” Cobb tells Fortune. “It makes me feel like they don’t value my learning and development. It makes me question the culture of the company—are they going to cut jobs in the future because they’ve learned robots can already recruit people? What else will they outsource that to do?”

          AI interviewers are a god-send for squeezed hiring managers

          While many job-seekers are backing away from taking AI interviews, hiring managers are accepting the technology with open arms. A large part of it comes from necessity.

          “They’re becoming more common in early-stage screening because they can streamline high-volume hiring,” Priya Rathod, workplace trends editor at Indeed, tells Fortune. “You’re seeing them all over. But for high-volume hiring like customer service or retail or entry-level tech roles, we’re just seeing this more and more… It’s doing that first-stage work that a lot of employers need in order to be more efficient and save time.”

          It should be noted that not all AI interviewers are created equal—there’s a wide range of AI interviewers entering the market. Job-seekers who spoke with Fortune described monotonous, robotic-voiced bots with pictures of strange feminized avatars. But some AI interviewers, like the one created by Braintrust, distribute a faceless bot with a more natural sounding voice. Its CEO says applicants using the tech are overall happy with their experience—and its hiring manager clientele are enthusiastic, too.

          However, Jackson admits AI interviewers still have their limitations, despite how revolutionary they are for HR teams.

          “It does 100 interviews, and it’s going to hand back the best 10 to the hiring manager, and then the human takes over,” he says. “AI is good at objective skill assessment—I would say even better than humans. But [when it comes to] cultural fit, I wouldn’t even try to have AI do that.”

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