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          疫情成就耐克電商業務,提前三年實現業績目標

          線上銷售激增了83%,為公司營收額外貢獻了9億美元。

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          美國跨國公司服裝品牌耐克在香港的店面和商標。圖片來源:PHOTO BY BUDRUL CHUKRUT/SOPA IMAGES/LIGHTROCKET VIA GETTY IMAGES

          耐克股價在9月23日早間大漲,原因是這家運動裝備公司最新的季度財報明確地向世人表明:盡管其電子商務的激增可能受益于新冠疫情,但這個增長并非只是曇花一現。

          9月22日晚些時候,耐克給華爾街帶來了一個驚喜,當時公司稱,盡管公司在該財季早些時候關閉了眾多店面,但其截至8月31日的第一財季營收達到了106億美元,基本持平。該業績高出投資者預期15億美元,推動耐克股價在9月23日大漲10%。

          線上銷售功不可沒,激增了83%,為公司營收額外貢獻了9億美元。這意味著電子商務目前已經占到耐克銷售額的30%,公司此前曾經預計要到2023年才能夠實現這一目標。

          誠然,耐克數字業務的激增在很大程度上歸功于新冠疫情,因為實體店面在疫情期間的大規模關閉催生了大量的線上消費。然而,耐克自己也采取了自救方式,包括維持穩定的新品發布,開發涵蓋購物在內的多功能應用程序,例如運動培訓,以及在公司將注意力從百貨店這類批發商轉移時組建其專賣店。

          今年1月擔任耐克首席執行官的硅谷資深人士約翰?多納霍在電話會議上對投資者說:“得益于我們的數字優勢以及公司全球資產組合的廣度,我們不僅可以度過眼下這個環境,更能夠借此發展壯大。”他還表示:“消費者向線上轉移的加速趨勢將得以延續。”

          當然,電子商務能夠發展壯大的前提就是人們對公司的產品有購買欲。在上個財季,耐克推出了新款訓練鞋Air Zoom Tempo NEXT,它專注于耐用度和速度,以補充之前專業運動員艾利烏德?基普科奇所穿的ZoomX Vaporfly NEXT鞋款,基普科奇在去年打破了兩個小時的馬拉松障礙賽紀錄。評論人士說,這款頗具爭議的鞋型為跑步者提供了不公平的優勢,為耐克帶來了大量的關注度,并提升了其創新美譽度。

          耐克還針對跑步者推出了孕婦裝產品線,多納霍稱此舉是公司努力從其女性運動裝競爭對手手中爭搶市場份額的舉措之一。為了與露露檸檬運動裝進行競爭,耐克推出一個瑜伽服裝新產品線。最近重啟的Air Max 90鞋款也讓公司受益匪淺。

          盡管大多數品牌只是簡單地制作了其應用和電子商務網站購物工具,但耐克很久之前便意識到,數字工具不能只用來購物,必須巧妙地融入客戶的生活方式,才可以獲得真正的回報。否則,電子商務增長通常僅意味著業務從左兜向右兜的轉移,而不是整體業績的增長。

          數年前,這家鞋履生產商推出了其在線NikePlus項目,這個會員制項目擁有數千萬會員,有助于公司更好地理解每位客戶的興趣和購物模式,并最終向他們銷售更多的耐克產品。

          耐克還廣泛受益于其耐克培訓俱樂部應用程序以及提供自動導航服務的跑步應用程序等工具。多納霍稱,超過半數的培訓俱樂部應用程序會員上個季度都使用該應用程序進行了鍛煉。這一點培養了消費者的忠誠度,并讓耐克成為人們心目中的首要品牌,同時將用戶引導至其電商網站。

          他說:“只有那些與廣泛受眾有著深度聯系的可靠品牌才能夠在市場中勝出。”

          驚艷的季度業績還證實了耐克長期策略:減少其對梅西和科爾士等批發商客戶的依賴,然后加強其自有的電商和專賣店業務。這意味著組建眾多的店面來幫助彌補在線訂單,公司在疫情之前便已經開始了這項工作:第一季度此類店面20%的營收來自于交付電子商務訂單,有助于公司縮短交付時間,并規避庫存積壓。

          首席執行官稱,為了避免業界出現“耐克會在其數字業務呈爆炸式增長時從實體店撤出”的類似想法,公司稱,自己正在全力開設已經規劃開設的新店,包括即將開業的紐約店面。

          耐克通過預測消費者的消費,已經掀起了眾多顛覆零售和消費品牌的趨勢,公司也希望繼續延續這一趨勢。

          多納霍說:“我們正在加速推動在正常零售環境下可能要在未來四至五年內才可以出現的趨勢。”(財富中文網)

          譯者:梁宇

          審校:夏林

          耐克股價在9月23日早間大漲,原因是這家運動裝備公司最新的季度財報明確地向世人表明:盡管其電子商務的激增可能受益于新冠疫情,但這個增長并非只是曇花一現。

          9月22日晚些時候,耐克給華爾街帶來了一個驚喜,當時公司稱,盡管公司在該財季早些時候關閉了眾多店面,但其截至8月31日的第一財季營收達到了106億美元,基本持平。該業績高出投資者預期15億美元,推動耐克股價在9月23日大漲10%。

          線上銷售功不可沒,激增了83%,為公司營收額外貢獻了9億美元。這意味著電子商務目前已經占到耐克銷售額的30%,公司此前曾經預計要到2023年才能夠實現這一目標。

          誠然,耐克數字業務的激增在很大程度上歸功于新冠疫情,因為實體店面在疫情期間的大規模關閉催生了大量的線上消費。然而,耐克自己也采取了自救方式,包括維持穩定的新品發布,開發涵蓋購物在內的多功能應用程序,例如運動培訓,以及在公司將注意力從百貨店這類批發商轉移時組建其專賣店。

          今年1月擔任耐克首席執行官的硅谷資深人士約翰?多納霍在電話會議上對投資者說:“得益于我們的數字優勢以及公司全球資產組合的廣度,我們不僅可以度過眼下這個環境,更能夠借此發展壯大。”他還表示:“消費者向線上轉移的加速趨勢將得以延續。”

          當然,電子商務能夠發展壯大的前提就是人們對公司的產品有購買欲。在上個財季,耐克推出了新款訓練鞋Air Zoom Tempo NEXT,它專注于耐用度和速度,以補充之前專業運動員艾利烏德?基普科奇所穿的ZoomX Vaporfly NEXT鞋款,基普科奇在去年打破了兩個小時的馬拉松障礙賽紀錄。評論人士說,這款頗具爭議的鞋型為跑步者提供了不公平的優勢,為耐克帶來了大量的關注度,并提升了其創新美譽度。

          耐克還針對跑步者推出了孕婦裝產品線,多納霍稱此舉是公司努力從其女性運動裝競爭對手手中爭搶市場份額的舉措之一。為了與露露檸檬運動裝進行競爭,耐克推出一個瑜伽服裝新產品線。最近重啟的Air Max 90鞋款也讓公司受益匪淺。

          盡管大多數品牌只是簡單地制作了其應用和電子商務網站購物工具,但耐克很久之前便意識到,數字工具不能只用來購物,必須巧妙地融入客戶的生活方式,才可以獲得真正的回報。否則,電子商務增長通常僅意味著業務從左兜向右兜的轉移,而不是整體業績的增長。

          數年前,這家鞋履生產商推出了其在線NikePlus項目,這個會員制項目擁有數千萬會員,有助于公司更好地理解每位客戶的興趣和購物模式,并最終向他們銷售更多的耐克產品。

          耐克還廣泛受益于其耐克培訓俱樂部應用程序以及提供自動導航服務的跑步應用程序等工具。多納霍稱,超過半數的培訓俱樂部應用程序會員上個季度都使用該應用程序進行了鍛煉。這一點培養了消費者的忠誠度,并讓耐克成為人們心目中的首要品牌,同時將用戶引導至其電商網站。

          他說:“只有那些與廣泛受眾有著深度聯系的可靠品牌才能夠在市場中勝出。”

          驚艷的季度業績還證實了耐克長期策略:減少其對梅西和科爾士等批發商客戶的依賴,然后加強其自有的電商和專賣店業務。這意味著組建眾多的店面來幫助彌補在線訂單,公司在疫情之前便已經開始了這項工作:第一季度此類店面20%的營收來自于交付電子商務訂單,有助于公司縮短交付時間,并規避庫存積壓。

          首席執行官稱,為了避免業界出現“耐克會在其數字業務呈爆炸式增長時從實體店撤出”的類似想法,公司稱,自己正在全力開設已經規劃開設的新店,包括即將開業的紐約店面。

          耐克通過預測消費者的消費,已經掀起了眾多顛覆零售和消費品牌的趨勢,公司也希望繼續延續這一趨勢。

          多納霍說:“我們正在加速推動在正常零售環境下可能要在未來四至五年內才可以出現的趨勢。”(財富中文網)

          譯者:梁宇

          審校:夏林

          Nike shares surged on September 23 morning after the athletic gear company's latest quarterly results made clear one thing: its e-commerce surge might have been helped by the COVID-19 outbreak, but it will be durable.

          The company gave Wall Street a pleasant surprised late September 22 when it said revenue in the first fiscal quarter, which ended August 31, was essentially flat despite many stores being closed early in the period, coming in at $10.6 billion. That was $1.5 billion more than investors expected, sending Nike shares up 10% on September 23.

          That increase was fueled by an 83% jump in online sales, adding $900 million to the company's top line. That means that e-commerce is now 30% of Nike's sales, a mark it had previously expected to hit only in 2023.

          To be sure, Nike's digital surge got a big assist from the COVID-19 outbreak, which has pushed a big chunk of shopping online amid large-scale store closures. But Nike has helped itself by maintaining a steady stream of new products despite COVID-19-related supply chain upheaval, developing apps that go well beyond shopping to include things like athletic training, and building up its own stores as it shifts away from wholesalers like department stores.

          "We can navigate, in fact we can thrive, in this environment thanks to our digital advantage and the full breadth of our global portfolio," John Donohoe, a Silicon Valley veteran who became Nike CEO in January, told investors on a conference call. "The accelerated consumer shift toward digital is here to stay," he added.

          Of course, e-commerce can only thrive if people want a company's products. In its last quarter, Nike introduced a new training shoe, the Air Zoom Tempo NEXT, focused on endurance and pace, to complement the earlier ZoomX Vaporfly NEXT model that was used by the professional athlete, Eliud Kipchoge, who broke the two-hour marathon barrier last year. That controversial shoe, which critics said gave runners an unfair advantage, generated a lot of headlines for Nike and bolstered its reputation for innovation.

          Nike also launched a line of maternity clothing for runners, something Donahoe says is part of the company's work to keep taking market share away from rivals in women's athletic wear. And in a shot across Lululemon Athletica's bow, Nike launched a new line of yoga wear. The company also benefited from its recently revamped Air Max 90 shoe.

          While most brands have simply made their apps and e-commerce sites shopping tools, Nike has long understood that digital tools must do more than just support sales and have to insinuate themselves into customers' lifestyles to really pay off. Otherwise, e-commerce growth often just means business going from one avenue to another, rather than growing the overall pie.

          A few years ago, the sneaker maker launched its online NikePlus program, a membership program with tens of millions of members that has helped the company better understand each customer's interests and shopping patterns, and ultimately sell them more of its products.

          Nike is also benefiting wildly from tools like its Nike Training Club App and a running app that offers self-guided runs. Donahoe said more than half of the training club app members had done a workout using the app last quarter. That fosters loyalty with customers and keeps Nike top of mind—as well as filtering users to its commerce site.

          "It’s the deeply connected authentic brands with scale that will win," he said.

          The staggering quarterly results also validated Nike's long term strategy to reduce its reliance on wholesale customers like Macy's and Kohl's, and beef up its own e-commerce and stores business. That has meant equipping many stores to help fill online orders, something it stared before the pandemic: some 20% of revenue at such stores in the first quarter came from filling e-commerce orders, helping the company speed up delivery times and mitigate inventory build-up.

          And lest anything think Nike is pulling back from physical retail even as its digital business explodes, the company said it's full steam ahead with the new stores it was already planning to open, including two New York stores in the next two weeks, the CEO said.

          Nike has bucked many of the trends that have rocked retail and consumer brands by anticipating where shoppers were heading—a trend it hopes to continue.

          "We are accelerating what probably would have happened in the retail environment on a naturally in the next four years to five years," said Donahoe.

          財富中文網所刊載內容之知識產權為財富媒體知識產權有限公司及/或相關權利人專屬所有或持有。未經許可,禁止進行轉載、摘編、復制及建立鏡像等任何使用。
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