
你可能已在Fortune Intelligence等處讀到過相關報道,甚至或許你或你的朋友已受到影響,AI正在深刻重塑工作模式,尤以招聘、解雇兩方面為甚。其沖擊在勞動力市場體現得最為明顯。作為AI應用的原爆點,科技行業見證著大批員工被其參與創造的創新技術所取代。企業競相將AI融入從云基礎設施到客戶支持的各個環節,同時縮減軟件工程、IT支持和行政職能的人員規模。AI驅動的自動化浪潮不斷加快科技行業的裁員速度,有統計顯示,受影響員工數量已高達8萬人。僅微軟一家公司就裁減了1.5萬個崗位,該公司同時承諾向新AI項目再投入800億美元。
不過勞動力市場情報公司Lightcast提供的數據為未來帶來了一線希望。那些要求具備AI技能的非技術崗位的薪資水平正在大幅飆升。Lightcast發布的新報告《超越喧囂》(Beyond the Buzz)對超過13億份招聘信息進行了分析,結果顯示,此類職位的薪資平均增加了28%——相當于每年多賺近1.8萬美元。該研究凸顯了技術與非技術領域招聘的分化:技術類崗位對AI技能的需求依然強勁,但IT與計算機科學領域中的AI職位占比已從2019年的61%下降至2024年的49%。這表明隨著AI承擔的工作份額日益增加,傳統技術崗位的規模正持續萎縮。
非技術領域AI需求爆發式增長
Lightcast的研究表明,AI非但沒有扼殺就業機會,反而正在將機遇播撒到更廣泛的經濟活動之中。2024年要求具備AI技能的所有職位中,有超半數來自非科技行業——這與前些年AI局限于硅谷和計算機科學實驗室的情況相比,形成了天翻地覆的變化。市場營銷、人力資源、金融、教育、制造業和客戶服務等領域都在快速整合AI工具,從生成營銷內容的GenAI平臺,到優化供應鏈與招聘流程的預測分析引擎,應有盡有。
事實上,2022年以來,在ChatGPT、Microsoft Copilot和DALL-E等工具快速普及的推動之下,在招聘時要求具備GenAI技能的非IT、計算機科學領域崗位數量已暴增八倍之多。營銷、設計、教育及人力資源領域是目前AI應用增長最快的行業,都在積極適應新的工具箱、工作流程和價值創造模式。
LightCast負責研究創新與人才洞察的副總裁科爾·納珀在接受《財富》雜志采訪時表示,盡管當前招聘信息中對AI技能的需求激增,但受其沖擊最大的行業分布卻無顯著規律,藝術類崗位反而排在首位,這一現象令他頗為訝異。
AI技能需求旺盛
對廣大勞動者而言,掌握AI技能正成為當今回報最高的技能投資之一。如能掌握兩項或更多AI技能能,薪資水平還有望進一步提高,比招聘廣告中的薪資再高出43%。
根據Lightcast的《2025年AI指數報告》(2025 Artificial Intelligence Index Report),2024年,有超過66000個職位在招聘信息中明確要求應聘者掌握GenAI技能,較前一年增長近四倍。 需求量第二的AI技能是大語言模型 (Large language modeling),提及該技能的招聘信息有19500條。ChatGPT和提示詞工程兩項技能則分列第三、第四。
在客戶支持、銷售和制造等行業,由于各家公司競相推動常規職能自動化,力圖借助AI獲取競爭優勢,所以給AI人才開出的薪酬漲幅最大。
AI營銷服務公司Thoughtlight創始人克里斯蒂娜·英奇在發給《財富》雜志的信息中表示,AI不僅能夠自動處理繁瑣事務,更已成為員工提升自身對公司價值的工具,其可以通過熟練掌握AI技能在職場中脫穎而出。她舉例說,銷售人員可以利用AI更有的放矢地與客戶進行溝通,從而加快成交速度??头藛T亦是如此。
英奇強調:“精通AI的客服人員不僅懂得如何解讀AI輸出的結果,能編寫清晰的提示詞,還能在AI應答偏離預設軌道時,及時干預修正,解決問題。這種能將人類判斷力與AI技能熟練結合的人才極為稀缺,完全值得企業支付額外薪酬?!?/p>
在市場營銷和科研等領域,掌握單一AI技能即可獲得豐厚回報;而在技術崗位上,企業則傾向招募具備高級機器學習知識或GenAI專長的技術專家。
關鍵在于,頂尖AI崗位所需要的絕非僅是高超的技術能力。企業最看重的是復合型人才,在AI相關崗位的招聘需求中,溝通協調能力、領導能力、問題解決能力、研究分析能力及客戶服務能力均位列十大核心能力要求之中,與之并列的還有機器學習、人工智能等技術基礎能力。
該研究報告指出:“雖然GenAI在寫作和編碼等領域表現出色,但一些人類獨有的能力,如溝通、管理、創新和解決復雜問題的能力,在AI時代正展現出更高價值?!?/p>
贏家與輸家
技術變革對職場的影響日益凸顯。在自身工作內容自動化水平不斷提高的當下,如果技術員工不能迅速轉型至融合商業、技術與人際溝通等技能的新興領域,其被取代的風險將會越來越高。與此同時,數百萬非技術崗位從業者僅需掌握基礎AI應用能力,即可獲得升職、加薪的機會。如今,只有那些將AI技術同人類判斷力、創造力及商業智慧相結合的組織與專業人士才能在競爭中真正占得先機。
對企業而言,風險顯而易見。當下企業若將AI視為孤立的技術門類,那么這項技術就會成為其競爭的負擔。頭部企業都在大力投資,讓AI技術融入企業的各項業務之中,提升營銷團隊、人力資源部門和財務分析師的技能,進而打造出面向未來的員工隊伍。
AI或會在硅谷董事會引發動蕩,但其帶來的經濟紅利正迅速流向經濟活動中的每一名勞動者和每一家企業。對于能夠適應變革的人群而言,AI技能的普及并非失業預兆,而是通往更高薪資與全新職業機遇的通行證。不過,現有研究尚未明確揭示薪資增長具體源自哪些收入階層。因此,納珀指出,這種情況可能是薪資結構壓縮的某種表現,即高薪技術崗位逐漸淘汰,而低薪崗位的薪酬水平獲得小幅提升。
納珀表示,過去幾年,要求具備AI技能的崗位數量呈爆炸式增長,且這一趨勢短期內不會放緩,他認為,“安于現狀就要付出代價”,比如薪水的大幅縮水。他補充說,關于前文提及的28%漲薪,Lightcast還將發布后續研究,探討這一趨勢對哪些收入階層影響最大。(財富中文網)
譯者:梁宇
審校:夏林
你可能已在Fortune Intelligence等處讀到過相關報道,甚至或許你或你的朋友已受到影響,AI正在深刻重塑工作模式,尤以招聘、解雇兩方面為甚。其沖擊在勞動力市場體現得最為明顯。作為AI應用的原爆點,科技行業見證著大批員工被其參與創造的創新技術所取代。企業競相將AI融入從云基礎設施到客戶支持的各個環節,同時縮減軟件工程、IT支持和行政職能的人員規模。AI驅動的自動化浪潮不斷加快科技行業的裁員速度,有統計顯示,受影響員工數量已高達8萬人。僅微軟一家公司就裁減了1.5萬個崗位,該公司同時承諾向新AI項目再投入800億美元。
不過勞動力市場情報公司Lightcast提供的數據為未來帶來了一線希望。那些要求具備AI技能的非技術崗位的薪資水平正在大幅飆升。Lightcast發布的新報告《超越喧囂》(Beyond the Buzz)對超過13億份招聘信息進行了分析,結果顯示,此類職位的薪資平均增加了28%——相當于每年多賺近1.8萬美元。該研究凸顯了技術與非技術領域招聘的分化:技術類崗位對AI技能的需求依然強勁,但IT與計算機科學領域中的AI職位占比已從2019年的61%下降至2024年的49%。這表明隨著AI承擔的工作份額日益增加,傳統技術崗位的規模正持續萎縮。
非技術領域AI需求爆發式增長
Lightcast的研究表明,AI非但沒有扼殺就業機會,反而正在將機遇播撒到更廣泛的經濟活動之中。2024年要求具備AI技能的所有職位中,有超半數來自非科技行業——這與前些年AI局限于硅谷和計算機科學實驗室的情況相比,形成了天翻地覆的變化。市場營銷、人力資源、金融、教育、制造業和客戶服務等領域都在快速整合AI工具,從生成營銷內容的GenAI平臺,到優化供應鏈與招聘流程的預測分析引擎,應有盡有。
事實上,2022年以來,在ChatGPT、Microsoft Copilot和DALL-E等工具快速普及的推動之下,在招聘時要求具備GenAI技能的非IT、計算機科學領域崗位數量已暴增八倍之多。營銷、設計、教育及人力資源領域是目前AI應用增長最快的行業,都在積極適應新的工具箱、工作流程和價值創造模式。
LightCast負責研究創新與人才洞察的副總裁科爾·納珀在接受《財富》雜志采訪時表示,盡管當前招聘信息中對AI技能的需求激增,但受其沖擊最大的行業分布卻無顯著規律,藝術類崗位反而排在首位,這一現象令他頗為訝異。
AI技能需求旺盛
對廣大勞動者而言,掌握AI技能正成為當今回報最高的技能投資之一。如能掌握兩項或更多AI技能能,薪資水平還有望進一步提高,比招聘廣告中的薪資再高出43%。
根據Lightcast的《2025年AI指數報告》(2025 Artificial Intelligence Index Report),2024年,有超過66000個職位在招聘信息中明確要求應聘者掌握GenAI技能,較前一年增長近四倍。 需求量第二的AI技能是大語言模型 (Large language modeling),提及該技能的招聘信息有19500條。ChatGPT和提示詞工程兩項技能則分列第三、第四。
在客戶支持、銷售和制造等行業,由于各家公司競相推動常規職能自動化,力圖借助AI獲取競爭優勢,所以給AI人才開出的薪酬漲幅最大。
AI營銷服務公司Thoughtlight創始人克里斯蒂娜·英奇在發給《財富》雜志的信息中表示,AI不僅能夠自動處理繁瑣事務,更已成為員工提升自身對公司價值的工具,其可以通過熟練掌握AI技能在職場中脫穎而出。她舉例說,銷售人員可以利用AI更有的放矢地與客戶進行溝通,從而加快成交速度??头藛T亦是如此。
英奇強調:“精通AI的客服人員不僅懂得如何解讀AI輸出的結果,能編寫清晰的提示詞,還能在AI應答偏離預設軌道時,及時干預修正,解決問題。這種能將人類判斷力與AI技能熟練結合的人才極為稀缺,完全值得企業支付額外薪酬?!?/p>
在市場營銷和科研等領域,掌握單一AI技能即可獲得豐厚回報;而在技術崗位上,企業則傾向招募具備高級機器學習知識或GenAI專長的技術專家。
關鍵在于,頂尖AI崗位所需要的絕非僅是高超的技術能力。企業最看重的是復合型人才,在AI相關崗位的招聘需求中,溝通協調能力、領導能力、問題解決能力、研究分析能力及客戶服務能力均位列十大核心能力要求之中,與之并列的還有機器學習、人工智能等技術基礎能力。
該研究報告指出:“雖然GenAI在寫作和編碼等領域表現出色,但一些人類獨有的能力,如溝通、管理、創新和解決復雜問題的能力,在AI時代正展現出更高價值?!?/p>
贏家與輸家
技術變革對職場的影響日益凸顯。在自身工作內容自動化水平不斷提高的當下,如果技術員工不能迅速轉型至融合商業、技術與人際溝通等技能的新興領域,其被取代的風險將會越來越高。與此同時,數百萬非技術崗位從業者僅需掌握基礎AI應用能力,即可獲得升職、加薪的機會。如今,只有那些將AI技術同人類判斷力、創造力及商業智慧相結合的組織與專業人士才能在競爭中真正占得先機。
對企業而言,風險顯而易見。當下企業若將AI視為孤立的技術門類,那么這項技術就會成為其競爭的負擔。頭部企業都在大力投資,讓AI技術融入企業的各項業務之中,提升營銷團隊、人力資源部門和財務分析師的技能,進而打造出面向未來的員工隊伍。
AI或會在硅谷董事會引發動蕩,但其帶來的經濟紅利正迅速流向經濟活動中的每一名勞動者和每一家企業。對于能夠適應變革的人群而言,AI技能的普及并非失業預兆,而是通往更高薪資與全新職業機遇的通行證。不過,現有研究尚未明確揭示薪資增長具體源自哪些收入階層。因此,納珀指出,這種情況可能是薪資結構壓縮的某種表現,即高薪技術崗位逐漸淘汰,而低薪崗位的薪酬水平獲得小幅提升。
納珀表示,過去幾年,要求具備AI技能的崗位數量呈爆炸式增長,且這一趨勢短期內不會放緩,他認為,“安于現狀就要付出代價”,比如薪水的大幅縮水。他補充說,關于前文提及的28%漲薪,Lightcast還將發布后續研究,探討這一趨勢對哪些收入階層影響最大。(財富中文網)
譯者:梁宇
審校:夏林
You’ve read about it all over, including in Fortune Intelligence. Maybe you or friends have been impacted: artificial intelligence is already transforming work, not least hiring and firing. Nowhere is the impact more visible than in the labor market. The technology industry, the original epicenter of AI adoption, is now seeing many of its own workers displaced by the very innovations they helped create. Employers, racing to integrate AI into everything from cloud infrastructure to customer support, are trimming human headcount in software engineering, IT support, and administrative functions. The rise of AI-powered automation is accelerating layoffs in the tech sector, with impacted employees as high as 80,000 in one count. Microsoft alone is trimming 15,000 jobs while committing $80 billion to new AI investments.
But labor market intelligence firm Lightcast is offering a ray of hope going forward. Job postings for non-tech roles that require AI skills are soaring in value. Lightcast’s new “Beyond the Buzz” report, based on analysis of over 1.3 billion job postings, shows that these postings offer 28% higher salaries—an average of nearly $18,000 more per year. The Lightcast research underscores the split in tech and non-tech hiring: job postings for AI skills in tech roles remain robust, but the proportion of AI jobs within IT and computer science has fallen, dropping from 61% in 2019 to just 49% in 2024. This signals an ongoing contraction of traditional tech roles as AI claims an ever-larger share of the work.
AI demand explodes beyond tech
Rather than stifling workforce prospects, Lightcast’s research suggests that AI is dispersing opportunity across the broader economy. More than half of all jobs requesting AI skills in 2024 appeared outside the tech sector—a radical reversal from previous years, when AI was confined to Silicon Valley and computer science labs. Fields like marketing, HR, finance, education, manufacturing, and customer service are rapidly integrating AI tools, from generative AI platforms that craft marketing content to predictive analytics engines that optimize supply chains and recruitment.
In fact, job postings mentioning generative AI skills outside IT and computer science have surged an astonishing 800% since 2022, catalyzed by the proliferation of tools like ChatGPT, Microsoft Copilot, and DALL-E. Marketing, design, education, and HR are some of the fastest growers in AI adoption—each adapting to new toolkits, workflows, and ways of creating value.
Cole Napper, VP of research, innovation, and talent insights at Lightcast, told Fortune in an interview that he was struck by the lack of a discernible pattern for which industries were most affected by the explosion of AI skills present in job postings, noting that the arts come top of the list.
AI skills are in demand
For the workforce at large, AI proficiency is emerging as one of today’s most lucrative skill investments. Possessing two or more AI skills sends paychecks even higher, with a 43% premium on advertised salaries.
In 2024, more than 66,000 job postings specifically mentioned generative AI as a skill, a nearly fourfold increase from the prior year, according to the Lightcast’s 2025 Artificial Intelligence Index Report. Large language modeling was the second most common AI skill, which showed up in 19,500 open job posts. Postings listing ChatGPT and prompt engineering as skills ranked third and fourth in frequency, respectively.
Sectors such as customer/client support, sales, and manufacturing reported the largest pay bumps for AI-skilled workers, as companies race to automate routine functions and leverage AI for competitive advantage.
Christina Inge, founder of Thoughtlight, an AI marketing service, told Fortune in a message AI isn’t just automating busywork, it’s also becoming a tool AI-fluent workers can leverage to increase their own value to a company—and to outperform their peers. Take, for example, someone in sales using AI to create more targeted conversations to close deals faster, Inge wrote. The same can be said for customer service workers.
“[Customer service workers fluent in AI] know how to interpret AI outputs, write clear prompts, and troubleshoot when things go off script,” Inge said. “That combination of human judgment and AI fluency is hard to find and well worth the extra pay.”
In fields like marketing and science, even single AI skills can yield large returns, while more technical positions gravitate to specialists with advanced machine learning or generative AI expertise.
Crucially, the most valued AI-enabled roles demand more than just technical wizardry. Employers prize a hybrid skillset: communication, leadership, problem-solving, research, and customer service are among the 10 most-requested skills in AI-focused postings, alongside technical foundations like machine learning and artificial intelligence.
“While generative AI excels at tasks like writing and coding, uniquely human abilities—such as communication, management, innovation, and complex problem-solving—are becoming even more valuable in the AI era,” the study says.
Winners and losers
The emerging repercussions are striking. Tech workers whose roles are readily automated face rising displacement—unless they can pivot quickly into emerging areas that meld business, technical, and people skills. Meanwhile, millions of workers outside of tech are poised to translate even basic AI literacy into new roles or wage gains. The competitive edge now lies with organizations and professionals agile enough to combine AI capabilities with human judgement, creativity, and business acumen.
For companies, the risk is clear: treating AI as an isolated technical specialty is now a liability. Winning firms are investing to embed AI fluency enterprise-wide, upskilling their marketing teams, HR departments, and finance analysts to build a future-ready workforce.
AI may be the source of turmoil in Silicon Valley boardrooms, but its economic dividends are flowing rapidly to workers—and companies—in every corner of the economy. For those able to adapt, AI skills are not a harbinger of job loss, but a passport to higher salaries and new career possibilities. Still, the research doesn’t indicate exactly where in the income levels the higher postings are coming, so Napper said it’s possible that we are seeing some compression, with higher-paid tech jobs being phased out and lower-paying positions being slightly better-paying.
Napper said the trend of AI skills cropping up in job postings has exploded over the past few years, and he doesn’t expect a slowdown anytime soon. Napper said there’s a “cost to complacency”—one that includes a significant salary cut. He added that the 28% premium, Lightcast plans to release follow-up research on what level of the income latter the trend is hitting the most.