湯姆·瑞安(Tom Ryan)至今仍記得1988年被必勝客(Pizza Hut)聘為新產(chǎn)品總監(jiān)的情景。他告訴First We Feast(美食網(wǎng)站),入職后不久,他清晰記得公司的首席運(yùn)營官走進(jìn)他的辦公室,給了他一個(gè)讓他銘記于心的警告:“你麻煩大了,因?yàn)殛P(guān)于披薩所有能做的事情都已經(jīng)被做完了。”
“那晚回家后我說,你知道,世界上很多人都是這樣看待事物的,”瑞安在2013年接受《丹佛郵報(bào)》(The Denver Post)采訪時(shí)表示。“我不是那么想的。我要改變世界。”
他做到了。擁有密歇根州立大學(xué)(Michigan State University)風(fēng)味與香料化學(xué)博士學(xué)位的瑞安,隨后創(chuàng)造了過去三十年來一些最成功的快餐創(chuàng)新。他的代表作包括必勝客的芝心披薩,以及麥當(dāng)勞(McDonald's)的超值菜單、麥滿分松餅堡(McGriddle)和麥旋風(fēng)(McFlurry),還有他于2007年聯(lián)合創(chuàng)立并于2018年出售給快樂蜂集團(tuán)(Jollibee)的漢堡連鎖店Smashburger。
芝心披薩的科學(xué)
瑞安在必勝客取得芝心披薩的突破,是在他發(fā)現(xiàn)“奶酪是驅(qū)動(dòng)大多數(shù)人對(duì)披薩價(jià)值感知的最重要因素”之后。但將奶酪嵌入餅皮卻帶來了技術(shù)挑戰(zhàn)。他回憶說,他的第一次嘗試味道相當(dāng)好,但看起來像個(gè)輪胎。
“真正的工作是在我們意識(shí)到這是個(gè)[好]主意之后開始的,我們必須弄清楚如何將[烹飪過程]融入我們的運(yùn)營中,”瑞安告訴First We Feast。“烘烤一個(gè)帶芝心的披薩和烘烤一個(gè)薄底披薩,就像同時(shí)烤一只火雞和一個(gè)雞翅。因此,在如何設(shè)計(jì)面團(tuán)和烘烤它的烤盤方面投入了大量的技術(shù)工作,以便讓這個(gè)產(chǎn)品的[兩個(gè)部分]能在相同的時(shí)間內(nèi)通過同一個(gè)烤箱。”
經(jīng)過一年半的開發(fā)工作,該產(chǎn)品于1995年推出。必勝客在第一年售出了價(jià)值超過10億美元的芝心披薩,整體銷售額增長了約10%。
瑞安在必勝客任職期間還推出了肉食愛好者(Meat Lover's)披薩、意大利辣香腸愛好者(Pepperoni Lover's)披薩、面包棒、雞翅和西西里披薩。
轉(zhuǎn)戰(zhàn)麥當(dāng)勞
麥當(dāng)勞(McDonald's)在1990年代末聘請(qǐng)瑞安擔(dān)任全球首席概念官。肩負(fù)著提升早餐銷售額的任務(wù),他創(chuàng)造了麥滿分松餅堡(McGriddle)——“我們基本上是把丹尼餐廳(Denny's)的‘大滿貫早餐’(Grand Slam Breakfast)放到了你手里,”正如他向First We Feast描述的那樣。
這項(xiàng)創(chuàng)新需要解決如何呈現(xiàn)楓糖風(fēng)味而不弄得一團(tuán)糟。“我們努力研制出了那些小小的糖漿晶體,一旦我們掌握了這個(gè),麥滿分松餅堡就很快問世了,”瑞安說。
他還開發(fā)了麥當(dāng)勞的水果酸奶芭菲杯(fruit-and-yogurt parfait),使用的香草酸奶“嘗起來更像香草布丁”,以吸引那些實(shí)際上不喜歡酸奶的美國人。此外,瑞安將麥旋風(fēng)(McFlurry)引入美國市場,并牽頭推出了超值菜單(Dollar Menu),該菜單于2002年末在全國推出。
推廣美食成果
在Quiznos(潛艇堡連鎖店)任職——期間他創(chuàng)造了牛排屋牛肉蘸醬三明治(Steakhouse Beef Dip)和頂級(jí)肋排潛艇堡(Prime Rib Sub)——之后,瑞安于2007年與里克·沙登(Rick Schaden)共同創(chuàng)立了Smashburger。該連鎖店發(fā)展到超過360家門店,并兩次被《福布斯》(Forbes)評(píng)為“美國最具潛力公司”。
接著快樂蜂集團(tuán)(Jollibee)出現(xiàn)了。這家總部位于菲律賓的公司分階段收購了Smashburger——先在2015年以1億美元收購40%的股份,然后在2018年以另一筆1億美元的交易收購85%的股份,僅僅10個(gè)月后,最終以1000萬美元的交易獲得了公司100%的所有權(quán)——總投資額超過4.45億美元。
美食家雜志(Gourmet Magazine)將瑞安評(píng)為“過去25年25大食品企業(yè)家”之一。他目前仍是Smashburger的首席執(zhí)行官,并擔(dān)任快樂蜂集團(tuán)的全球風(fēng)味顧問,同時(shí)還創(chuàng)立了Tom's Urban和Tom's Watch Bar。(財(cái)富中文網(wǎng))
就本報(bào)道而言,《財(cái)富》雜志使用生成式人工智能協(xié)助完成了初稿。編輯在發(fā)布前核對(duì)了信息的準(zhǔn)確性。
譯者:中慧言-王芳
湯姆·瑞安(Tom Ryan)至今仍記得1988年被必勝客(Pizza Hut)聘為新產(chǎn)品總監(jiān)的情景。他告訴First We Feast(美食網(wǎng)站),入職后不久,他清晰記得公司的首席運(yùn)營官走進(jìn)他的辦公室,給了他一個(gè)讓他銘記于心的警告:“你麻煩大了,因?yàn)殛P(guān)于披薩所有能做的事情都已經(jīng)被做完了。”
“那晚回家后我說,你知道,世界上很多人都是這樣看待事物的,”瑞安在2013年接受《丹佛郵報(bào)》(The Denver Post)采訪時(shí)表示。“我不是那么想的。我要改變世界。”
他做到了。擁有密歇根州立大學(xué)(Michigan State University)風(fēng)味與香料化學(xué)博士學(xué)位的瑞安,隨后創(chuàng)造了過去三十年來一些最成功的快餐創(chuàng)新。他的代表作包括必勝客的芝心披薩,以及麥當(dāng)勞(McDonald's)的超值菜單、麥滿分松餅堡(McGriddle)和麥旋風(fēng)(McFlurry),還有他于2007年聯(lián)合創(chuàng)立并于2018年出售給快樂蜂集團(tuán)(Jollibee)的漢堡連鎖店Smashburger。
芝心披薩的科學(xué)
瑞安在必勝客取得芝心披薩的突破,是在他發(fā)現(xiàn)“奶酪是驅(qū)動(dòng)大多數(shù)人對(duì)披薩價(jià)值感知的最重要因素”之后。但將奶酪嵌入餅皮卻帶來了技術(shù)挑戰(zhàn)。他回憶說,他的第一次嘗試味道相當(dāng)好,但看起來像個(gè)輪胎。
“真正的工作是在我們意識(shí)到這是個(gè)[好]主意之后開始的,我們必須弄清楚如何將[烹飪過程]融入我們的運(yùn)營中,”瑞安告訴First We Feast。“烘烤一個(gè)帶芝心的披薩和烘烤一個(gè)薄底披薩,就像同時(shí)烤一只火雞和一個(gè)雞翅。因此,在如何設(shè)計(jì)面團(tuán)和烘烤它的烤盤方面投入了大量的技術(shù)工作,以便讓這個(gè)產(chǎn)品的[兩個(gè)部分]能在相同的時(shí)間內(nèi)通過同一個(gè)烤箱。”
經(jīng)過一年半的開發(fā)工作,該產(chǎn)品于1995年推出。必勝客在第一年售出了價(jià)值超過10億美元的芝心披薩,整體銷售額增長了約10%。
瑞安在必勝客任職期間還推出了肉食愛好者(Meat Lover's)披薩、意大利辣香腸愛好者(Pepperoni Lover's)披薩、面包棒、雞翅和西西里披薩。
轉(zhuǎn)戰(zhàn)麥當(dāng)勞
麥當(dāng)勞(McDonald's)在1990年代末聘請(qǐng)瑞安擔(dān)任全球首席概念官。肩負(fù)著提升早餐銷售額的任務(wù),他創(chuàng)造了麥滿分松餅堡(McGriddle)——“我們基本上是把丹尼餐廳(Denny's)的‘大滿貫早餐’(Grand Slam Breakfast)放到了你手里,”正如他向First We Feast描述的那樣。
這項(xiàng)創(chuàng)新需要解決如何呈現(xiàn)楓糖風(fēng)味而不弄得一團(tuán)糟。“我們努力研制出了那些小小的糖漿晶體,一旦我們掌握了這個(gè),麥滿分松餅堡就很快問世了,”瑞安說。
他還開發(fā)了麥當(dāng)勞的水果酸奶芭菲杯(fruit-and-yogurt parfait),使用的香草酸奶“嘗起來更像香草布丁”,以吸引那些實(shí)際上不喜歡酸奶的美國人。此外,瑞安將麥旋風(fēng)(McFlurry)引入美國市場,并牽頭推出了超值菜單(Dollar Menu),該菜單于2002年末在全國推出。
推廣美食成果
在Quiznos(潛艇堡連鎖店)任職——期間他創(chuàng)造了牛排屋牛肉蘸醬三明治(Steakhouse Beef Dip)和頂級(jí)肋排潛艇堡(Prime Rib Sub)——之后,瑞安于2007年與里克·沙登(Rick Schaden)共同創(chuàng)立了Smashburger。該連鎖店發(fā)展到超過360家門店,并兩次被《福布斯》(Forbes)評(píng)為“美國最具潛力公司”。
接著快樂蜂集團(tuán)(Jollibee)出現(xiàn)了。這家總部位于菲律賓的公司分階段收購了Smashburger——先在2015年以1億美元收購40%的股份,然后在2018年以另一筆1億美元的交易收購85%的股份,僅僅10個(gè)月后,最終以1000萬美元的交易獲得了公司100%的所有權(quán)——總投資額超過4.45億美元。
美食家雜志(Gourmet Magazine)將瑞安評(píng)為“過去25年25大食品企業(yè)家”之一。他目前仍是Smashburger的首席執(zhí)行官,并擔(dān)任快樂蜂集團(tuán)的全球風(fēng)味顧問,同時(shí)還創(chuàng)立了Tom's Urban和Tom's Watch Bar。(財(cái)富中文網(wǎng))
就本報(bào)道而言,《財(cái)富》雜志使用生成式人工智能協(xié)助完成了初稿。編輯在發(fā)布前核對(duì)了信息的準(zhǔn)確性。
譯者:中慧言-王芳
Tom Ryan still remembers when he was hired by Pizza Hut in 1988 to be its director of new products. Shortly after he started there, he told First We Feast he vividly remembers his company's chief operating officer walking into his office and delivering a warning that stuck with him: “You're in trouble, because everything there is to do with pizza has now been done.”
“I went home that night and said, you know, this is how a lot of the world thinks about things,” Ryan told?The Denver Post in 2013. “I don't think like that. I'm gonna change the world.”
He did. Ryan, who holds a doctorate in flavor and fragrance chemistry from Michigan State University, went on to create some of the most successful fast-food innovations of the past three decades. His portfolio includes Pizza Hut's stuffed crust pizza as well as the McDonald's Dollar Menu, the McGriddle, and the McFlurry, plus Smashburger, the burger chain he co-founded in 2007 and sold to Jollibee in 2018.
The science of stuffed crust
Ryan's stuffed crust breakthrough at Pizza Hut came after he found “cheese is the most important thing that drives most people's value perception of pizza.” But engineering cheese inside the crust presented a technical challenge. His first attempt, he recalled, tasted pretty good, but looked like a tire.
“The real work came after we realized it was [good] idea, and we had to figure out how to fit [the cooking process] into our operation,” Ryan told First We Feast. “Baking a pizza with cheese in the crust and baking a thin pizza is like baking a turkey and a chicken wing at the same time. And so there was a lot of technical work that went into how you design the dough and the pan it's cooked in, so that you can have the [two elements of this] product coming through the same oven in the same amount of time.”
After a year and a half of development work, the product launched in 1995. Pizza Hut sold more than $1 billion worth of stuffed crust pizzas in the first year, and overall sales rose approximately 10%.
Ryan also introduced the Meat Lover's and Pepperoni Lover's pizzas, breadsticks, chicken wings, and Sicilian pizza during his tenure at Pizza Hut.
Moving to Mickey D's
McDonald's recruited Ryan in the late 1990s as Worldwide Chief Concept Officer. Tasked with boosting breakfast sales, he created the McGriddle---“We basically took the Grand Slam Denny's breakfast and put it in your hand,” as he described it to First We Feast.
The innovation required solving how to deliver maple flavor without mess. “We worked hard to get those little syrup crystals, and once we had that, McGriddles happened really quickly,” Ryan said.
He also developed McDonald's fruit-and-yogurt parfait using vanilla yogurt that “tasted more like vanilla pudding” to appeal to Americans who didn't actually like yogurt. In addition, Ryan introduced the McFlurry to U.S. markets and spearheaded the Dollar Menu, which launched nationally in late 2002.
Spreading the culinary wealth
After positions at Quiznos---where he created the Steakhouse Beef Dip and Prime Rib Sub---Ryan co-founded Smashburger with Rick Schaden in 2007. The chain grew to more than 360 locations and was twice named by?Forbesas “America's Most Promising Company.”
Then Jollibee came along. The Philippines-based company acquired Smashburger in stages---first buying a 40% stake for $100 million in 2015, then 85% in another $100 million deal in 2018, before finally getting 100% of the company in a $10 million deal just 10 months later---for a total investment north of $445 million.
Gourmet Magazine?named Ryan one of the “25 Top Food Entrepreneurs of the Last 25 Years.” He remains CEO of Smashburger and serves as Global Taste Advisor to Jollibee, while also founding Tom's Urban and Tom's Watch Bar (Tom's Watch Bar餐飲品牌).
For this story, Fortune used generative AI to help with an initial draft. An editor verified the accuracy of the information before publishing.