毫無(wú)疑問(wèn),AI完成部分入門(mén)級(jí)工作的能力正持續(xù)提升,而其成本遠(yuǎn)低于企業(yè)招聘并培訓(xùn)年輕專業(yè)人士的投入。摩根大通(J.P. Morgan)的一份報(bào)告估計(jì),企業(yè)通過(guò)自動(dòng)化縮減用工規(guī)模,每年可節(jié)省數(shù)十億美元開(kāi)支。事實(shí)上,斯坦福大學(xué)(Stanford University)在2025年發(fā)布的一項(xiàng)研究發(fā)現(xiàn),AI已經(jīng)“開(kāi)始對(duì)美國(guó)勞動(dòng)力市場(chǎng)中的入門(mén)級(jí)崗位產(chǎn)生顯著且不成比例的沖擊”,在受AI影響最嚴(yán)重的職業(yè)中,22至25歲勞動(dòng)者的就業(yè)率降幅高達(dá)13%。
然而,盡管用AI替代入門(mén)級(jí)員工在短期內(nèi)可以提升企業(yè)利潤(rùn),但從長(zhǎng)期來(lái)看,這種做法將掏空人才儲(chǔ)備,埋下嚴(yán)重隱患。職場(chǎng)的“學(xué)徒階段”,本應(yīng)是年輕員工從低成本試錯(cuò)中積累經(jīng)驗(yàn)、在資深導(dǎo)師指導(dǎo)下成長(zhǎng)、并錘煉審慎商業(yè)判斷力的關(guān)鍵時(shí)期,如果企業(yè)將這個(gè)階段的工作自動(dòng)化,很可能會(huì)催生一代“失落的”知識(shí)型勞動(dòng)者:這些人雖有工作崗位,卻完全不具備勝任未來(lái)領(lǐng)導(dǎo)角色的能力。
最終,這個(gè)問(wèn)題不只會(huì)困擾應(yīng)屆畢業(yè)生。當(dāng)下這一代企業(yè)管理者或許正通過(guò)用技術(shù)替代人力成本來(lái)獲取商業(yè)收益;但這樣做也意味著,他們會(huì)放棄對(duì)企業(yè)未來(lái)發(fā)展至關(guān)重要的人力資本進(jìn)行再投資。在這一過(guò)程中,他們實(shí)際上可能正在把組織的長(zhǎng)期可持續(xù)性乃至生存能力置于風(fēng)險(xiǎn)之中。最重要的是,即便那些實(shí)現(xiàn)入門(mén)級(jí)崗位自動(dòng)化的企業(yè)在個(gè)體層面仍能保持良好業(yè)績(jī),但此類行為的總體疊加效應(yīng)卻可能在國(guó)家層面造成重大人才缺口,在未來(lái)數(shù)十年將削弱美國(guó)的整體實(shí)力,損害其全球競(jìng)爭(zhēng)地位。
傳統(tǒng)模式下,企業(yè)管理者愿意投入資源招聘并培養(yǎng)新員工,也清楚這些員工需要一定時(shí)間學(xué)習(xí)沉淀,才能真正實(shí)現(xiàn)高效產(chǎn)出、為組織成功貢獻(xiàn)重要價(jià)值。他們明白,無(wú)論新員工的學(xué)歷背景多優(yōu)異,真正的職業(yè)成長(zhǎng)往往發(fā)生在實(shí)際工作場(chǎng)景之中。
而如今,許多企業(yè)卻轉(zhuǎn)而依賴AI和其他技術(shù)進(jìn)步,去替代曾由入門(mén)級(jí)員工承擔(dān)的角色。誠(chéng)然,資深員工正逐步掌握運(yùn)用新技術(shù)的能力,可以借助技術(shù)推動(dòng)企業(yè)發(fā)展、實(shí)現(xiàn)組織目標(biāo);但問(wèn)題在于——當(dāng)這些人因跳槽、退休或其他原因離開(kāi)時(shí),企業(yè)將陷入何等境地?屆時(shí),企業(yè)將只剩下一堆技術(shù)系統(tǒng),卻缺乏真正具備專業(yè)能力和判斷力的人才,無(wú)法有效運(yùn)用這些系統(tǒng),更無(wú)從對(duì)技術(shù)提出合理質(zhì)疑。
事實(shí)上,本應(yīng)在企業(yè)內(nèi)部歷經(jīng)數(shù)年打磨,成長(zhǎng)為訓(xùn)練有素、技術(shù)嫻熟、知識(shí)豐富的一代核心人才,很可能徹底缺位。尤其是在當(dāng)下,許多企業(yè)高管都是即將退休的“嬰兒潮一代”,人才斷層風(fēng)險(xiǎn)更加突出。如果企業(yè)過(guò)度用技術(shù)替代初級(jí)專業(yè)人員,卻又沒(méi)有為足夠規(guī)模的新一代職場(chǎng)“學(xué)徒”提供學(xué)習(xí)機(jī)會(huì),他們很快就會(huì)面臨高層管理人才稀缺的困境。更糟的是,企業(yè)文化(正如彼得·德魯克那句名言所說(shuō):“文化能把戰(zhàn)略當(dāng)早餐吃掉”)也將失去賴以延續(xù)傳承的“肌肉記憶”。
賓夕法尼亞大學(xué)(University of Pennsylvania)沃頓商學(xué)院訪問(wèn)學(xué)者、全球聯(lián)盟POZE主任科妮莉亞·C·沃爾特,曾在學(xué)院期刊《沃頓知識(shí)在線》(Knowledge at Wharton)中發(fā)出警示:“企業(yè)正面臨一場(chǎng)完美風(fēng)暴。經(jīng)驗(yàn)最豐富的專業(yè)人士不斷流失,而培養(yǎng)新一代高技能員工的機(jī)制卻被自動(dòng)化取代。這造成了系統(tǒng)思維中所謂的‘延遲反饋問(wèn)題’:短期的效率提升掩蓋了長(zhǎng)期后果,直到企業(yè)應(yīng)對(duì)復(fù)雜挑戰(zhàn)時(shí)出現(xiàn)知識(shí)缺口,這些隱患才會(huì)真正爆發(fā)。”
在印第安納大學(xué)凱利商學(xué)院,我們定期通過(guò)院長(zhǎng)AI圓桌會(huì)議,與來(lái)自多個(gè)重要行業(yè)的資深企業(yè)高管交流。與會(huì)者達(dá)成的一項(xiàng)核心共識(shí)是:商科教育培養(yǎng)的畢業(yè)生,既要有扎實(shí)的技術(shù)能力,還必須具備堅(jiān)定的職業(yè)操守和組織敏捷性。他們也普遍認(rèn)為,企業(yè)不應(yīng)因?qū)I的過(guò)度反應(yīng),而摧毀培養(yǎng)下一代管理者的入門(mén)級(jí)崗位成長(zhǎng)平臺(tái)。
這些高管以及我接觸過(guò)的其他管理者都認(rèn)為,技術(shù)能力只是職場(chǎng)準(zhǔn)入的基本門(mén)檻。對(duì)如今的初級(jí)職場(chǎng)新人而言,掌握AI應(yīng)用能力,就和幾年前必須熟練使用Excel一樣,是基礎(chǔ)必備技能。但他們一致指出,真正拉開(kāi)求職者差距的是另一組能力:應(yīng)對(duì)突發(fā)問(wèn)題的能力、平衡多方利益沖突的能力、作出理性判斷和科學(xué)決策的能力、批判性思維能力,以及具備情商、能夠在團(tuán)隊(duì)中高效協(xié)作并建立信任關(guān)系的能力。這些能力歷來(lái)是且至今依然是商業(yè)成功的核心“秘方”。
考慮到美國(guó)GDP中服務(wù)經(jīng)濟(jì)占比極高,這一點(diǎn)顯得尤為重要。機(jī)器人固然可以向客戶提供許多高度標(biāo)準(zhǔn)化的服務(wù),但真正讓企業(yè)脫穎而出的,將是只有人類才能提供的個(gè)性化體驗(yàn)。事實(shí)上,如果缺乏具備人際交往能力的人才,美國(guó)企業(yè)在全球市場(chǎng)上的競(jìng)爭(zhēng)力可能會(huì)日益落后于其他國(guó)家。
企業(yè)從來(lái)都不只是技術(shù)工具的集合體,而是復(fù)雜的社會(huì)系統(tǒng)。管理者仍然必須依靠人來(lái)推動(dòng)業(yè)務(wù)運(yùn)轉(zhuǎn),并在人力資源與技術(shù)資源之間找到平衡。歸根結(jié)底,企業(yè)不能忽視未來(lái)五年乃至更長(zhǎng)遠(yuǎn)周期內(nèi)所需的人力資本儲(chǔ)備。簡(jiǎn)而言之,企業(yè)必須樹(shù)立長(zhǎng)期規(guī)劃思維,認(rèn)識(shí)到盲目追捧新潮技術(shù)、卻忽視真正成就組織卓越的人才,是一種短視行為。入門(mén)級(jí)工作或許可以被AI以更低成本輕易復(fù)制,但入門(mén)級(jí)員工不會(huì)永遠(yuǎn)停留在入門(mén)階段,他們?cè)诼殬I(yè)生涯初期積累的經(jīng)驗(yàn)和能力,對(duì)企業(yè)的長(zhǎng)期成功至關(guān)重要。
本文作者特里克·E·霍普金斯現(xiàn)任印第安納大學(xué)(Indiana University)凱利商學(xué)院院長(zhǎng),同時(shí)擔(dān)任詹姆斯·R·霍奇卓越講席教授及會(huì)計(jì)學(xué)教授。他曾榮獲多項(xiàng)教學(xué)獎(jiǎng)項(xiàng),并以其具有深遠(yuǎn)影響力的研究而聞名,先后榮獲美國(guó)會(huì)計(jì)學(xué)會(huì)(American Accounting Association)著名的懷爾德曼獎(jiǎng)?wù)潞蜁?huì)計(jì)文獻(xiàn)杰出貢獻(xiàn)獎(jiǎng)。他曾擔(dān)任美國(guó)財(cái)務(wù)會(huì)計(jì)準(zhǔn)則委員會(huì)(Financial Accounting Standards Board)財(cái)務(wù)會(huì)計(jì)準(zhǔn)則咨詢委員會(huì)成員,并曾任《會(huì)計(jì)評(píng)論》(The Accounting Review)主編。
Fortune.com上發(fā)表的評(píng)論文章中表達(dá)的觀點(diǎn),僅代表作者本人的觀點(diǎn),不代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
毫無(wú)疑問(wèn),AI完成部分入門(mén)級(jí)工作的能力正持續(xù)提升,而其成本遠(yuǎn)低于企業(yè)招聘并培訓(xùn)年輕專業(yè)人士的投入。摩根大通(J.P. Morgan)的一份報(bào)告估計(jì),企業(yè)通過(guò)自動(dòng)化縮減用工規(guī)模,每年可節(jié)省數(shù)十億美元開(kāi)支。事實(shí)上,斯坦福大學(xué)(Stanford University)在2025年發(fā)布的一項(xiàng)研究發(fā)現(xiàn),AI已經(jīng)“開(kāi)始對(duì)美國(guó)勞動(dòng)力市場(chǎng)中的入門(mén)級(jí)崗位產(chǎn)生顯著且不成比例的沖擊”,在受AI影響最嚴(yán)重的職業(yè)中,22至25歲勞動(dòng)者的就業(yè)率降幅高達(dá)13%。
然而,盡管用AI替代入門(mén)級(jí)員工在短期內(nèi)可以提升企業(yè)利潤(rùn),但從長(zhǎng)期來(lái)看,這種做法將掏空人才儲(chǔ)備,埋下嚴(yán)重隱患。職場(chǎng)的“學(xué)徒階段”,本應(yīng)是年輕員工從低成本試錯(cuò)中積累經(jīng)驗(yàn)、在資深導(dǎo)師指導(dǎo)下成長(zhǎng)、并錘煉審慎商業(yè)判斷力的關(guān)鍵時(shí)期,如果企業(yè)將這個(gè)階段的工作自動(dòng)化,很可能會(huì)催生一代“失落的”知識(shí)型勞動(dòng)者:這些人雖有工作崗位,卻完全不具備勝任未來(lái)領(lǐng)導(dǎo)角色的能力。
最終,這個(gè)問(wèn)題不只會(huì)困擾應(yīng)屆畢業(yè)生。當(dāng)下這一代企業(yè)管理者或許正通過(guò)用技術(shù)替代人力成本來(lái)獲取商業(yè)收益;但這樣做也意味著,他們會(huì)放棄對(duì)企業(yè)未來(lái)發(fā)展至關(guān)重要的人力資本進(jìn)行再投資。在這一過(guò)程中,他們實(shí)際上可能正在把組織的長(zhǎng)期可持續(xù)性乃至生存能力置于風(fēng)險(xiǎn)之中。最重要的是,即便那些實(shí)現(xiàn)入門(mén)級(jí)崗位自動(dòng)化的企業(yè)在個(gè)體層面仍能保持良好業(yè)績(jī),但此類行為的總體疊加效應(yīng)卻可能在國(guó)家層面造成重大人才缺口,在未來(lái)數(shù)十年將削弱美國(guó)的整體實(shí)力,損害其全球競(jìng)爭(zhēng)地位。
傳統(tǒng)模式下,企業(yè)管理者愿意投入資源招聘并培養(yǎng)新員工,也清楚這些員工需要一定時(shí)間學(xué)習(xí)沉淀,才能真正實(shí)現(xiàn)高效產(chǎn)出、為組織成功貢獻(xiàn)重要價(jià)值。他們明白,無(wú)論新員工的學(xué)歷背景多優(yōu)異,真正的職業(yè)成長(zhǎng)往往發(fā)生在實(shí)際工作場(chǎng)景之中。
而如今,許多企業(yè)卻轉(zhuǎn)而依賴AI和其他技術(shù)進(jìn)步,去替代曾由入門(mén)級(jí)員工承擔(dān)的角色。誠(chéng)然,資深員工正逐步掌握運(yùn)用新技術(shù)的能力,可以借助技術(shù)推動(dòng)企業(yè)發(fā)展、實(shí)現(xiàn)組織目標(biāo);但問(wèn)題在于——當(dāng)這些人因跳槽、退休或其他原因離開(kāi)時(shí),企業(yè)將陷入何等境地?屆時(shí),企業(yè)將只剩下一堆技術(shù)系統(tǒng),卻缺乏真正具備專業(yè)能力和判斷力的人才,無(wú)法有效運(yùn)用這些系統(tǒng),更無(wú)從對(duì)技術(shù)提出合理質(zhì)疑。
事實(shí)上,本應(yīng)在企業(yè)內(nèi)部歷經(jīng)數(shù)年打磨,成長(zhǎng)為訓(xùn)練有素、技術(shù)嫻熟、知識(shí)豐富的一代核心人才,很可能徹底缺位。尤其是在當(dāng)下,許多企業(yè)高管都是即將退休的“嬰兒潮一代”,人才斷層風(fēng)險(xiǎn)更加突出。如果企業(yè)過(guò)度用技術(shù)替代初級(jí)專業(yè)人員,卻又沒(méi)有為足夠規(guī)模的新一代職場(chǎng)“學(xué)徒”提供學(xué)習(xí)機(jī)會(huì),他們很快就會(huì)面臨高層管理人才稀缺的困境。更糟的是,企業(yè)文化(正如彼得·德魯克那句名言所說(shuō):“文化能把戰(zhàn)略當(dāng)早餐吃掉”)也將失去賴以延續(xù)傳承的“肌肉記憶”。
賓夕法尼亞大學(xué)(University of Pennsylvania)沃頓商學(xué)院訪問(wèn)學(xué)者、全球聯(lián)盟POZE主任科妮莉亞·C·沃爾特,曾在學(xué)院期刊《沃頓知識(shí)在線》(Knowledge at Wharton)中發(fā)出警示:“企業(yè)正面臨一場(chǎng)完美風(fēng)暴。經(jīng)驗(yàn)最豐富的專業(yè)人士不斷流失,而培養(yǎng)新一代高技能員工的機(jī)制卻被自動(dòng)化取代。這造成了系統(tǒng)思維中所謂的‘延遲反饋問(wèn)題’:短期的效率提升掩蓋了長(zhǎng)期后果,直到企業(yè)應(yīng)對(duì)復(fù)雜挑戰(zhàn)時(shí)出現(xiàn)知識(shí)缺口,這些隱患才會(huì)真正爆發(fā)。”
在印第安納大學(xué)凱利商學(xué)院,我們定期通過(guò)院長(zhǎng)AI圓桌會(huì)議,與來(lái)自多個(gè)重要行業(yè)的資深企業(yè)高管交流。與會(huì)者達(dá)成的一項(xiàng)核心共識(shí)是:商科教育培養(yǎng)的畢業(yè)生,既要有扎實(shí)的技術(shù)能力,還必須具備堅(jiān)定的職業(yè)操守和組織敏捷性。他們也普遍認(rèn)為,企業(yè)不應(yīng)因?qū)I的過(guò)度反應(yīng),而摧毀培養(yǎng)下一代管理者的入門(mén)級(jí)崗位成長(zhǎng)平臺(tái)。
這些高管以及我接觸過(guò)的其他管理者都認(rèn)為,技術(shù)能力只是職場(chǎng)準(zhǔn)入的基本門(mén)檻。對(duì)如今的初級(jí)職場(chǎng)新人而言,掌握AI應(yīng)用能力,就和幾年前必須熟練使用Excel一樣,是基礎(chǔ)必備技能。但他們一致指出,真正拉開(kāi)求職者差距的是另一組能力:應(yīng)對(duì)突發(fā)問(wèn)題的能力、平衡多方利益沖突的能力、作出理性判斷和科學(xué)決策的能力、批判性思維能力,以及具備情商、能夠在團(tuán)隊(duì)中高效協(xié)作并建立信任關(guān)系的能力。這些能力歷來(lái)是且至今依然是商業(yè)成功的核心“秘方”。
考慮到美國(guó)GDP中服務(wù)經(jīng)濟(jì)占比極高,這一點(diǎn)顯得尤為重要。機(jī)器人固然可以向客戶提供許多高度標(biāo)準(zhǔn)化的服務(wù),但真正讓企業(yè)脫穎而出的,將是只有人類才能提供的個(gè)性化體驗(yàn)。事實(shí)上,如果缺乏具備人際交往能力的人才,美國(guó)企業(yè)在全球市場(chǎng)上的競(jìng)爭(zhēng)力可能會(huì)日益落后于其他國(guó)家。
企業(yè)從來(lái)都不只是技術(shù)工具的集合體,而是復(fù)雜的社會(huì)系統(tǒng)。管理者仍然必須依靠人來(lái)推動(dòng)業(yè)務(wù)運(yùn)轉(zhuǎn),并在人力資源與技術(shù)資源之間找到平衡。歸根結(jié)底,企業(yè)不能忽視未來(lái)五年乃至更長(zhǎng)遠(yuǎn)周期內(nèi)所需的人力資本儲(chǔ)備。簡(jiǎn)而言之,企業(yè)必須樹(shù)立長(zhǎng)期規(guī)劃思維,認(rèn)識(shí)到盲目追捧新潮技術(shù)、卻忽視真正成就組織卓越的人才,是一種短視行為。入門(mén)級(jí)工作或許可以被AI以更低成本輕易復(fù)制,但入門(mén)級(jí)員工不會(huì)永遠(yuǎn)停留在入門(mén)階段,他們?cè)诼殬I(yè)生涯初期積累的經(jīng)驗(yàn)和能力,對(duì)企業(yè)的長(zhǎng)期成功至關(guān)重要。
本文作者特里克·E·霍普金斯現(xiàn)任印第安納大學(xué)(Indiana University)凱利商學(xué)院院長(zhǎng),同時(shí)擔(dān)任詹姆斯·R·霍奇卓越講席教授及會(huì)計(jì)學(xué)教授。他曾榮獲多項(xiàng)教學(xué)獎(jiǎng)項(xiàng),并以其具有深遠(yuǎn)影響力的研究而聞名,先后榮獲美國(guó)會(huì)計(jì)學(xué)會(huì)(American Accounting Association)著名的懷爾德曼獎(jiǎng)?wù)潞蜁?huì)計(jì)文獻(xiàn)杰出貢獻(xiàn)獎(jiǎng)。他曾擔(dān)任美國(guó)財(cái)務(wù)會(huì)計(jì)準(zhǔn)則委員會(huì)(Financial Accounting Standards Board)財(cái)務(wù)會(huì)計(jì)準(zhǔn)則咨詢委員會(huì)成員,并曾任《會(huì)計(jì)評(píng)論》(The Accounting Review)主編。
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譯者:劉進(jìn)龍
審校:汪皓
Without question, AI increasingly has the ability to complete some entry-level tasks at far less cost to companies than the hiring and training of young professionals. A report by J.P. Morgan estimates that corporations can save billions of dollars a year by employing fewer people through automation. And, in fact, a 2025 study out of Stanford University has found that AI is already “beginning to have a significant and disproportionate impact on entry-level workers in the American labor market,” with workers between the ages of 22 and 25 in the most AI-exposed occupations experiencing a 13 percent decline in employment.
Yet while replacing entry-level workers with AI can boost profits in the short term, it will ultimately drain the talent pool and create real vulnerabilities over the long haul. By automating the “apprentice” stage of work—the time when young workers learn how to make low-cost mistakes, gain guidance from experienced mentors, and practice thoughtful business judgment—companies risk creating a lost generation of knowledge workers who are technically employed but unprepared to lead.
In the end, this won’t just be a problem for new graduates. Today’s generation of managers may be extracting gains from their businesses by substituting technology for labor costs, but by doing so, they are also failing to reinvest in the human resources that their companies need to thrive into the future. In the process, they may be risking their organizations’ sustainability and survival over the long haul. Most important, even though some firms that automate entry-level roles may continue to perform well individually, the collective impact could be a major national talent deficit, jeopardizing the United States at large for decades and damaging its competitive position worldwide.
Traditionally, business leaders have been willing to invest in hiring and onboarding new employees, recognizing that it will take some time for those workers to learn enough to be as productive as possible and fully contribute to the organization’s success. They’ve recognized that, however well-educated a new employee might be, that person will usually learn much more once they’re actually on the job.
Today, however, many companies are instead relying on AI and other technological advances to replace the roles that entry-level employees once played. And while many more-seasoned workers are becoming competent enough to apply such new technologies in ways that can advance an organization and its objectives, what will happen when that organization starts to lose those individuals as they move to other firms, retire, or depart for other reasons? It will be left with a variety of technical systems, but without the people who have the expertise or judgment to apply—and question—those systems effectively.
In fact, an entire tranche of well-trained, skilled, and knowledgeable individuals who previously would have gained such expertise within a few years at that company may very well not be there, especially given that many senior managers in companies today are Baby Boomers on the verge of retiring. If companies replace too many junior professionals with technology and do not provide a sufficiently large entry class of new “apprentices” opportunities to learn the business, they may soon find senior leaders increasingly hard to find. Worse, company culture—yes, the organizational element that Peter Drucker famously wrote “eats strategy for breakfast”—will not have the muscle memory to survive.
As Cornelia C. Walther, a visiting scholar at the University of Pennsylvania’s Wharton School of Business and director of global alliance POZE, has warned in the school’s journal, Knowledge at Wharton: “Organizations face a perfect storm. Their most experienced professionals are leaving while the mechanism for creating new skilled workers have been automated away. This creates what systems thinkers call a ‘delayed feedback problem’—the immediate efficiency gains mask longer-term consequences that won’t become apparent until knowledge gaps emerge during complex challenges.”
At the Kelley School of Business at Indiana University, we regularly engage with our Dean’s AI Roundtable of seasoned executives whose companies span a wide variety of important industries. A key consensus among the roundtable participants is that business education must produce graduates who are not only technically fluent but also ethically grounded and organizationally agile. They also broadly acknowledge that companies should not overreact by decimating the entry-level training ground for the next generation of company leaders.
They and other executives with whom I’ve spoken view technological competency as table stakes, meaning AI fluency is as essential to any entry professional as Excel skills were just a couple years ago. However, they all indicate that the separating characteristics that differentiate candidates are those such as the ability to deal with unexpected problems, to balance competing interests, to demonstrate good judgment and make sound decisions, to have critical-thinking skills, and to have the EQ to work well in teams and establish relationships of trust. Those have always been and still are the key ingredients to the secret sauce of how good business gets done.
That’s especially the case given how much of our nation’s GDP is made up of a service economy. Robots can certainly provide many highly defined services to customers, but what will distinguish companies from the pack is the ability to offer customers and clients the personal touch only people can provide. Indeed, without relationally skilled individuals, U.S. businesses may increasingly lag other nations in the global market.
Businesses are not just a network of technological tools; they are complex social systems. Managers must still rely on individuals to make things happen and seek a balance between human and technological resources. Ultimately, they can’t ignore considering the human capital that they’ll need to have in place in five years and beyond. Simply put, they should take a long-term planning perspective and recognize that it’s short-sighted to buy lots of shiny new technology and forget about the people who make any organization truly great. Entry-level tasks may be easily replicable and cheaper with AI—but entry-level employees don’t stay entry-level forever, and what they learn in those first few years on the job is vital to organizations’ long-term success.
Patrick E. Hopkins is Dean at the Kelley School of Business at Indiana University, the James R. Hodge Chair of Excellence, and Professor of Accounting. He has won numerous teaching awards and is known for his influential research, earning the American Accounting Association’s prestigious Wildman Medal and the Distinguished Contribution to the Accounting Literature Award. He served on the Financial Accounting Standards Board’s Financial Accounting Standards Advisory Council and is past editor of The Accounting Review.
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