應用改變IT

????這種對所有用戶體驗完整的、端到端的認識在任何行業都足以決定某家企業到底是成為行業的領頭羊，還是淪為拖后腿的角色。如今的企業日益依賴于第三方網絡服務，而它們可能超出了首席信息官們的傳統控制范圍。考慮到這種情況，就更是如此了。同時，它也有力地證明，CHRISTUS向用戶提供優越體驗的承諾，反過來也提高了公司的利潤。

????CHRISTUS已經成功實現轉型，從“落后的”解決故障模式轉變為“先進的”預防型應用管理模式。采取這種先進態度的企業能更好地跳出解決故障的窠臼，充分利用未來涌現的新型應用帶來的利潤和機會。

????[1]注：蓋特納公司：《應用性能監控的神奇象限》（"Magic Quadrant for Application Performance Monitoring），作者：威爾?嘉佩里與約拿?科沃爾，2011年9月19日

????本文作者約翰?凡?西科倫是Compuware Corp旗下APM部門的總經理，在IT行業擁有超過25年的從業經驗。

??? 譯者:小宇

????Having this complete end-to-end view of every user's experience makes the difference between the leaders and the laggards in any industry, especially given the increasing reliance on third-party web services, which tend to be beyond the CIO's traditional zone of control. It underscore's CHRISTUS' commitment to delivering superior experiences to its users, which in turn has improved the company's bottom line.

????CHRISTUS has successfully progressed from a 'reactive' fix-it approach, to a 'proactive' predictive model of application management. Businesses taking this proactive stance are best positioned to move beyond problem solving and take advantage of the opportunities that the profitable, new applications of the future will offer.

????[1] Gartner, Inc.: "Magic Quadrant for Application Performance Monitoring," by Will Cappelli & Jonah Kowall, September 19, 2011

????John Van Siclen is the General Manager of Compuware Corp.'s (CPWR) APM business unit and has more than twenty-five years of experience in the IT industry.

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