????占據的空間：一些人會站起來走來走去，以顯得更具統治力甚至威脅性，這就是空間的妙用。即便在坐著的時候，你也可以伸直腿來占據更多的空間。站著打電話會讓你的聲音顯得更急迫。可能所有當領導的都喜歡這一條吧。

????當然，在許多情況下，如果只是要傳遞一條簡單的信息，發一條10個字的短信或是寫一條140個字的微博肯定比面對面談話更有效率。但大多數的商務活動都遠比這些復雜，比如合同談判、交易達成、客戶支持或員工管理，它們無法單靠冷冰冰的文字就能完成。

????總之，最成功的商務人士會根據不同的人物選擇最適當的工具。我贊成用短信來傳遞簡單信息，比如與某個客戶見面的時間地點等。不過我在新聞上看到，有些企業在解雇員工時也只是用短信來告知對方，這實在是大錯特錯！

????本文作者馬丁?茨威靈是初創企業顧問公司Startup Professionals Inc的CEO兼創始人。

????Space occupied. Some people stand up and move around to be more dominant, maybe even threatening. Even sitting, you can stretch your legs to occupy more space. Standing while talking on the phone will make your voice sound more urgent. Maybe all CAPS will satisfy this one.

????Sure, there are many cases where a 10-word text message, or 140 character tweet will communicate a simple message more efficiently than a face-to-face discussion. But most business processes, like negotiating a contract, closing a sale, customer support, or managing employees, are much more complicated than just words.

????Overall, the most successful people in business learn to use the right tool for the right job. I'm supportive of using text messaging for agreeing on a time and place for a customer visit, but when I read that text messages are the new pink slips for layoffs, that's just wrong!

????Martin Zwilling is CEO & Founder of Startup Professionals Inc.